Subdomain folders not created when adding subdomain after upgrade to 11.5x

[GlennT]

We recently upgraded to 11.5x from 11.1 and we now cannot add subdomains within the subdomains directory.

When creating a subdomain with path /subdomains/abc.com/httpdocs, the folder structure is not created. I can create subdomains with path to the root (i.e. /subs/abc.com/httpdocs) but not subdomains and folders are created. Nor can I add the directories manually in the existing subdomains directory via the control panel.

• Why has this change been made?
• How can I fix it?

I did try /usr/local/psa/admin/sbin/httpdmng --reconfigure-domain which did not help.

I realize that I can create a subs folder (or some other name) however customers expect to be able add subdomains to the subdomains/folder along with their existing domains. Changing it for no good reason creates confusion and angst.

Thanks for your response in advance.

G

 

[InderS]

Hello,

Can Please check your sub-domain directory under the /var/www/vhosts/domian-name/subdomain directory

 

[GlennT]

Hello

What should I be looking for? I did look at the /var/www/vhosts/domian-name/subdomain directory from with the control panel file manager and no files appeared or were created after my attempt to create a new subdomain.

 

[f6n5i4qweuf]

I had the same problem. Fixed it by changing ownership on the subdomains directory from rootsaserv to myusernamesaserv.