Subscription expiry

[DaveKay]

I'm not sure if I'm being stupid and missing something really obvious, but how do I extend a subscription expiry date by a year.

I'm not using Business Manager as my Plesk is provided by my VPS host and can't see a way of extending an expiry date without locking the subscription.

I've got a work-around to change the setup date, but surely there's a way to do this without editing the psa database?

Any help appreciated!

Dave

 

[IgorG]

On Customizing Subscription page:

 

[DaveKay]

Thanks Igor, but is there a way of extending the expiry date without locking the subscription?

Dave

 

[abdi]

If you don't LOCK the subscription then it means the expiry date will be reset the next time your service plan rsyncs. Unless if your subscription is not attached to a service plan, is it?

 

[DaveKay]

Hi Abdi,

Yes, the subscriptions are linked to service plans. There are a number that are due to expire in the next month or so and it'll be a real pain if they have to be locked from syncing just to extend the subscription a further year!

So there's no proper way of extending a subscription? Without editing the setup date in the psa database.

This seems like a rather major problem - but only if not running Business Manager...

Thanks,

Dave

 

[abdi]

If you are not using a billing application then it can be a problem if you don't lock your subscriptions. May be you should suggest to them to sync the rest of the features except expiry date.