Thomas Becker
Basic Pleskian
Hello,
I have a serious problem.
One customer had added a service plan that has a validity period (expiration) of one month. This is because of providing the customer a test account which expires after a month.
Two days ago I changed the service plan of that customers subscription to a service plan with a unlimited validity period. The System now is still locking his account every night.
I did the same with lots of customers before without such problems. So I expect that a Plesk update changed something. Please give me some advice how to proceed.
Where is Plesk storing the information of the subscriptions / customer accounts that are suspending? Can I manually edit that?
I already changed the service plan for the subscription and changed it back to overwrite some problems that may exist but that doesn't work.
Thanks for any help.
I have a serious problem.
One customer had added a service plan that has a validity period (expiration) of one month. This is because of providing the customer a test account which expires after a month.
Two days ago I changed the service plan of that customers subscription to a service plan with a unlimited validity period. The System now is still locking his account every night.
I did the same with lots of customers before without such problems. So I expect that a Plesk update changed something. Please give me some advice how to proceed.
Where is Plesk storing the information of the subscriptions / customer accounts that are suspending? Can I manually edit that?
I already changed the service plan for the subscription and changed it back to overwrite some problems that may exist but that doesn't work.
Thanks for any help.
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