Question subscription Suspended

[Anoop]

subscription is suspended. but dont know the reason. so how can i check its log in detail.

how and why its suspended automatically.?? All other subscriptions are working fine without any issue.

 

[IgorG]

I hope this KB article will help you: https://support.plesk.com/hc/en-us/...limited-resources-and-without-expiration-date

 

[Anoop]

I hope this KB article will help you: https://support.plesk.com/hc/en-us/...limited-resources-and-without-expiration-date

139.12.6.23 admin [2021-12-29 15:06:13] 'Update Domain Status' ('Client GUID': '2741ce06-f348-4eaa-9597-1c61302b4ba6' => '2741ce06-f348-4eaa-9597-1c61302b4ba6', 'Domain GUID': '717d1026-8eaa-441e-97b1-aada4d6f5535' => '717d1026-8eaa-441e-97b1-aada4d6f5535', 'Domain Name': 'mydomain.com' => 'mydomain.com', 'Extended status of domain': 'suspended' => 'active', 'Status': '2' => '0')

 

[Anoop]

subscription suspended because of parent object.?? what is this and how can i fix this issue.?

 

[IgorG]

'Extended status of domain': 'suspended' => 'active', 'Status': '2' => '0'

I see in this piece of the log the transition from suspended status to active. But you say that the subscription is in suspended status. Where is this transition to suspended status in the log?

 

[Anoop]

I see in this piece of the log the transition from suspended status to active. But you say that the subscription is in suspended status. Where is this transition to suspended status in the log?

may be posted wrongly log data. Any way every day, account will suspend automatically. And the magic is no content added for websites and not completed the propagation also. so no chance for load or resource usage issue.

 

[Anoop]

127.0.0.1 admin [2021-12-30 03:35:24] 'Update Domain Status' ('Client GUID': '2741ce06-f348-4eaa-9597-1c61302b4ba6' => '2741ce06-f348-4eaa-9597-1c61302b4ba6', 'Domain GUID': '717d1026-8eaa-441e-97b1-aada4d6f5535' => '717d1026-8eaa-441e-97b1-aada4d6f5535', 'Domain Name': 'mydomain.com' => 'mydomain.com', 'Extended status of domain': 'active' => 'suspended', 'Status': '0' => '2')

127.0.0.1 admin [2021-12-30 03:35:25] 'Update Physical Hosting' ('Client GUID': '2741ce06-f348-4eaa-9597-1c61302b4ba6' => '2741ce06-f348-4eaa-9597-1c61302b4ba6', 'Domain GUID': '717d1026-8eaa-441e-97b1-aada4d6f5535' => '717d1026-8eaa-441e-97b1-aada4d6f5535', 'Domain Name': 'mydomain.com' => 'mydomain.com')

127.0.0.1 admin [2021-12-30 03:35:41] 'Upgrade extension' ('Extension Id': 'catalog' => 'catalog', 'Extension Name': 'Extensions Catalog' => 'Extensions Catalog', 'Extension Release': '215' => '225', 'Extension Version': '1.15.0' => '1.15.1')

 

[Kaspar]

Is the account over using any resources? Is the overuse policy perhaps set to not allow any overuse? In that case the account gets suspended.

 

[Anoop]

Is the account over using any resources? Is the overuse policy perhaps set to not allow any overuse? In that case the account gets suspended.

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