I'd like to hear your arguments regarding presense of support people in the forum. From my point of view, support people are paid to do their job, and the most effective way of doing it is to process tickets, assigned to them. This way, everything is tracked, support managers have a handle on the support situation, so on. On the other hand, visiting the forum is useful for developers - they could see how people are using the product, what real-life problems they have, etc. Few of us are browsing these forums on a daily basis, we try to answer non-trivial questions, but in many cases we would ask you to go through official support channel to get help, as we also have job to do - developing the next version of Plesk. It just seems strange for me to see "URGENT!!! I have a problem" messages in the forum, and then find out that that user did not even care to request support via official support request form. -- Disclaimer: this is my personal point of view, I don't speak on behalf of SWsoft here.