C
crd_x
Guest
All,
I'm not that kind of person who's complaining day and night about everything. I've also not been unpatient while waiting for patches and updates, even they've been blocked by my provider also (server4you.de).
Your customers are sure, that you have had a lot of work to ramp-up a new major release of Plesk with version 8.
We started to use Plesk in February and were evaluating this as platform for a managed service for this part of our customers who require webhosting.
Sorry for that, but that' was not professional and not feasible for us. Lot of time, a lot of escalations of angry customers who are paying a lot for other services we are providing and over weeks no sign of light at the horizon at SWsoft. Waiting for updates and patches and having lots of issues with Plesk 8 and prior to this also with Plesk 7.5.4.
It's generally a great product, but has a lot of chances for service improvements. Maybe an idea could be to focus on testing and improving a product and not using the customers data-center as testing environment. A management-software should never be a 'banana-product' - it should maturate in your labs and not in a hole of lost customers.
After this experience, how upgrades, support and announcements are handled at SWsoft, the question if we will use Plesk for professional services has clearly been answered - no.
Cheers,
cReeD
I'm not that kind of person who's complaining day and night about everything. I've also not been unpatient while waiting for patches and updates, even they've been blocked by my provider also (server4you.de).
Your customers are sure, that you have had a lot of work to ramp-up a new major release of Plesk with version 8.
We started to use Plesk in February and were evaluating this as platform for a managed service for this part of our customers who require webhosting.
Sorry for that, but that' was not professional and not feasible for us. Lot of time, a lot of escalations of angry customers who are paying a lot for other services we are providing and over weeks no sign of light at the horizon at SWsoft. Waiting for updates and patches and having lots of issues with Plesk 8 and prior to this also with Plesk 7.5.4.
It's generally a great product, but has a lot of chances for service improvements. Maybe an idea could be to focus on testing and improving a product and not using the customers data-center as testing environment. A management-software should never be a 'banana-product' - it should maturate in your labs and not in a hole of lost customers.
After this experience, how upgrades, support and announcements are handled at SWsoft, the question if we will use Plesk for professional services has clearly been answered - no.
Cheers,
cReeD