Issue System Update error

[Ddungu]

Server operating system version

Ubuntu 16.04.7 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.34

Hello, I am having this error and I really do not know how to fore got it. Can anyone help me out?

 

[IgorG]

Target Packages (all/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk.list:4 and /etc/apt/sources.list.d/plesk.list:5

Make sure that you have not equal lines 4 and 5 in /etc/apt/sources.list.d/plesk.list file.

The repository https://autoinstall.plesk.com/pool/PSA 18.0.34_5691 xenial Release' does not have a Release file

https://support.plesk.com/hc/en-us/articles/4633135285138-New-components-can-not-be-installed-on-a-Plesk-Obsidian-server-with-the-EOLed-OSes-repository-http-autoinstall-plesk-com-pool-PSA-18-0-34-5691-xenial-Release-does-not-have-a-Release-file

Failed to fetch http://apt.puppetlabs.com/dists/xenial/InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 4528B6CD9E61EF26

https://support.plesk.com/hc/en-us/articles/360006278554-Plesk-update-fails-GPG-error-The-following-signatures-couldn-t-be-verified-because-the-public-key-is-not-available-NO-PUBKEY

 

[Ddungu]

Make sure that you have not equal lines 4 and 5 in /etc/apt/sources.list.d/plesk.list file.

https://support.plesk.com/hc/en-us/articles/4633135285138-New-components-can-not-be-installed-on-a-Plesk-Obsidian-server-with-the-EOLed-OSes-repository-http-autoinstall-plesk-com-pool-PSA-18-0-34-5691-xenial-Release-does-not-have-a-Release-file

https://support.plesk.com/hc/en-us/articles/360006278554-Plesk-update-fails-GPG-error-The-following-signatures-couldn-t-be-verified-because-the-public-key-is-not-available-NO-PUBKEY

Hello @IgorG, could you please guide me on how to access /etc/apt/sources.list.d/plesk.list file path because whenever I try to access it I see -bash: /etc/apt/sources.list.d/plesk.list: Permission denied

 

[IgorG]

You have to be logged in as root superuser.

 

[Ddungu]

Hello @IgorG, I logged in using a remote access and used plesk conf /etc/apt/sources.list.d/plesk.list

 

[Ddungu]

 

[yborzykina]

Hello, I am having this error and I really do not know how to fore got it. Can anyone help me out?
View attachment 21899

Hello!
We sincerely recommend to perform a dist-upgrade https://support.plesk.com/hc/en-us/articles/213410369 because Ubuntu Linux 16.04 LTS is no longer supported.

Good luck!

 

[Ddungu]

Hello!
We sincerely recommend to perform a dist-upgrade https://support.plesk.com/hc/en-us/articles/213410369 because Ubuntu Linux 16.04 LTS is no longer supported.

Good luck!

Hello @yborzykina, thank you for your feedback, but will dist-upgrade resolve all the errors those @IgorG outlined.

​

 

[Peter Debik]

Hello @yborzykina, thank you for your feedback, but will dist-upgrade resolve all the errors those @IgorG outlined.

It is not predictable what the situation will be after the upgrade. The advice to upgrade to a supported operating system is still correct. You cannot use newer Plesk versions with outdated operating systems.

If you are unsure how to proceed, I recommend to spin up a new server, install the latest Plesk on it and use the free Plesk Migrator extension to migrate the old installation including websites, mail and databases to the new server.

 

[Ddungu]

Thank you

It is not predictable what the situation will be after the upgrade. The advice to upgrade to a supported operating system is still correct. You cannot use newer Plesk versions with outdated operating systems.

If you are unsure how to proceed, I recommend to spin up a new server, install the latest Plesk on it and use the free Plesk Migrator extension to migrate the old installation including websites, mail and databases to the new server.

Thank you @Peter Debik I ran sudo apt-get update && sudo apt-get upgrade

and I recieved the above error. How can I solve that?

 

[Peter Debik]

@Ddungu I am sorry, I cannot be of much help there. My suggested solution path was to setup a new server and then migrate the existing content using Plesk MIgrator. Instead, an in-place upgrade can have lots of issues, and I am not good enough with Ubuntu/Debian to solve these. Maybe someone else here can assist you.

 

[Ddungu]

Hello @Peter Debik, thanks for your support, I managed to upgrade to Ubuntu 18.04.6 LTS, but I am now unable to access the Plesk panel.

Could you be knowing the cause and what I should do to restore all the services.

 

[Maarten]

Are you still able to log in via ssh and become root? Then try this:
# plesk login

That generates a login for Plesk.

 

[Ddungu]