Resolved Templates over mailman3 does not work and stop lists to work

[SalvadorS]

Username:

TITLE

Templates over mailman3 does not work and stop lists to work

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Debian 12.5 64 bits. Plesk Obsidian Version 18.0.59 #2

PROBLEM DESCRIPTION

When you create a template in a list, list stop to send the mails you send to the list until you delete de template.

STEPS TO REPRODUCE

You can access to the lists created in mailman3 in the url:

https://lists.domain.com/mailman3/postorius/lists/

If you login as admin of one list you can see a zone to administrate the lists:

https://lists.domain.com/mailman3/postorius/lists/list.domain.com/

You can click under templates

And you can create a new one clicking on "new template"

You can choose for example list:member:regular:header

And then create the template and click on save.

Then you send a mail (as admin) to [email protected] and the mail does not arrive.

Then you go to templates, delete the template you just created and the mail you send before arrive (without the template of course)

ACTUAL RESULT

No mail arrive.

EXPECTED RESULT

Mail arrive.

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Help with sorting out

 

[Peter Debik]

Forwarded to developers for further analysis as PPS-15777.

 

[Peter Debik]

The product issue has been confirmed and is now tracked as PPPM-14370.

 

[SalvadorS]

Hi, it is possible to know if this bug is addressed in Plesk 18.0.60?

 

[AYamshanov]

Unfortunately, it was not fixed by the time of 18.0.60 release.

 

[SalvadorS]

Thanks for the update!

 

[AlmaWalters]

To start, I'd suggest taking a look at the Mailman logs to see if there are any clues as to why the list stops sending emails after you create a template. These logs are typically found in the /var/log/mailman/ directory. It's a good place to begin troubleshooting.

 

[AYamshanov]

Despite the fact that the fix was not released, we did some investigation and a developer has shared with me a possible work-around. Let me also share it with you "AS IS", but I would recommend to test it before applying on a production environment anyway;

(if mailman3 templates are not a blocker for you, I would suggest to wait for the next release where I hope we will finish all necessary work to release the fix together with other improvements).

Expand/Collapse Block: W/A ("AS IS", at your own risk, be sure you have actual backups)

W/A ("AS IS", at your own risk, be sure you have actual backups)

• In the file `/etc/mailman3/mailman-web.py`, update the "[B]POSTORIUS_TEMPLATE_BASE_URL[/B]" variable, it should point to one of existing mailman3 domains on the server, e.g. "lists.example.org",
• After that you should be able to remove templates in lists settings,
• ...and be able to add other templates you required, also, in lists settings

 

[SalvadorS]

Hi,

Thanks a lot for your reponse and for the effort you do to try to fix this issue.

I modify what the developer told you without any success.

I changed the URL for:

POSTORIUS_TEMPLATE_BASE_URL = 'http://lists.xxx.com/mailman3/'

Where XXX is the name of the domain but it does not work. So as you told me before, we will wait until a release of plesk fix this issue.

Thanks.

 

[AlmaWalters]

Please keep us updated when the fix is gonna be released. A couple of friends of mine also faced the same issue, and I tried to troubleshoot it myself, but nothing worked.

 

[AYamshanov]

We plan to release the fix with Plesk Obsidian 18.0.62.

 

[AYamshanov]

The fix has been released,

[...]

Linux​

• When an email template is used in Mailman 3, emails are once again delivered to email addresses from a mailing list. (PPPM-14370)

[...]

(c) https://docs.plesk.com/release-notes/obsidian/change-log/#plesk-18062

 

[galaxy]

I have just upgraded to Obsidian 18.0.65 Update #1 and I have this same problem. If I delete the templates, then messages flow. If I create a template, the sender of the message receives a response that its being held for moderation, however the moderator never gets a message and it never goes into the held messages queue.

 

[Sebahat.hadzhi]

Hey, @galaxy. Could you please confirm the OS of the server?

 

[galaxy]

Yes, Debian 12. I literally just upgraded/migrated from CentOS 7 this past weekend.
I also noticed that no messages are being archived into hyperkitty either (since the manual import on Friday).

 

[Sebahat.hadzhi]

Thank you for the confirmation. I reopened the report for further investigation. I will update you with more details shortly.

 

[Sebahat.hadzhi]

@galaxy, thank you for bringing the case to our attention. Our team confirmed the reported issue as a bug with ID PPPM-14723. A fix will be introduced in one of the upcoming releases. Unfortunately, I cannot provide any ETA yet. In the meantime, the workaround we can recommend is to disable "Use secure links in mail lists" by navigating to Tools and Settings > Mail Server Settings.