Issue The frustration of not getting support

[ashley]

Sunday. I want to upgrade my server but can't because the license has (in theory) expired. It hasn't expired but plesk's system thinks it has so will not allow me to continue to submit a support ticket.

So i'm unable to request support via the online ticketing system.

So I called up but in order to get phone support you have to have a ticket number.

So now i have no way to get support until sales is open during the week.

 

[IgorG]

You have SUS expired for the licenses, so it is expected that you cannot submit a ticket to technical support.
A responsible person from the Customer Success team will contact you soon to sort out licensing issue.