• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue The frustration of not getting support

A

ashley

Basic Pleskian
Sunday. I want to upgrade my server but can't because the license has (in theory) expired. It hasn't expired but plesk's system thinks it has so will not allow me to continue to submit a support ticket.

So i'm unable to request support via the online ticketing system.

So I called up but in order to get phone support you have to have a ticket number.

So now i have no way to get support until sales is open during the week.
 
You have SUS expired for the licenses, so it is expected that you cannot submit a ticket to technical support.
A responsible person from the Customer Success team will contact you soon to sort out licensing issue.
 
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