The internal server error

[gpinigin]

The issue has been fixed and it will be shipped in the next major update.

 

[MerylS]

I think this is great discussion going on here offshore merchant account. Thanks for this helpful thread. Keep going.

 

[MarcStorrs]

Internal server error Version 1.2.0

This morning I upgraded to 1.2.0 via the app store , Mobile Manger asked for my creds put them in and get the internal server error. Deleted app reinstalled, server is up to date , no dice

/usr/local/psa/tmp/MobileConnector.log last error on july 16
/usr/local/psa/admin/htdocs/enterprise/control/agent.php looks fine

Anyone else having this issue with version 1.2.0 ?

server specs - 11.0.9 Update #5 DV hosted on media temple

 

[scottorchard]

I'm having the exact same problem, upgraded to 1.2.0. It asked to install something on the server and now it no longer connects, showing an internal server error.

I'm also on 11.0.9 Update #5 DV 4.0 hosted on Mediatemple

 

[MarcStorrs]

Everything was working fine prior to the update , last time I had a connection issue was in feb when the API was disabled due to the security issue, what are the best steps to take to trouble shoot this ?

 

[scottorchard]

This is the response I received from Media Temple, it looks like we need to wait for an app update:

Thank you for your inquiry to (mt) Media Temple.

After investigating the situation, it was discovered that a few of our customers have inquired about the same issue. It appears that Plesk plans on patching this bug with the next update for the Plesk Mobile Manager Application, however, troubleshooting this app is outside the scope of support offered by (mt) Media Temple.

However, if any other information is discovered, we make sure to update you.

 

[SibProgrammer]

Here is a quick workaround:
1. Download http://autoinstall.plesk.com/extensions/packages/plesk-mobile-1.1-unix.zip or http://autoinstall.plesk.com/extensions/packages/plesk-mobile-1.1-win.zip
2. Go to Admin Panel -> Extensions
3. Upload the extension from step 1.
4. Try to disconnect and connect your server again on iPhone app.

 

[azhirov]

Could you provide "traceroute autoinstall.plesk.com" output from your server?

 

[MarcStorrs]

SibProgrammer,

Sorry no luck , uploaded extension disconnect server , reenable server , internal error

 

[MarcStorrs]

traceroute

traceroute autoinstall.plesk.com
traceroute to autoinstall.plesk.com (72.21.81.253), 30 hops max, 40 byte packets
1 vzx003.mediatemple.net (72.10.55.7) 0.057 ms 0.020 ms 0.019 ms
2 e1.2.cr01.iad01.mtsvc.net (70.32.64.249) 0.230 ms 0.272 ms 0.325 ms
3 65.97.50.1 (65.97.50.1) 0.369 ms 0.361 ms 0.489 ms
4 cr02-1-3.iad1.net2ez.com (65.97.48.202) 0.268 ms 0.337 ms 0.374 ms
5 br02-1-1.iad2.net2ez.com (65.97.48.253) 0.351 ms 0.342 ms 0.397 ms
6 ash-bb1-link.telia.net (213.155.129.77) 0.386 ms 0.350 ms 78.047 ms
7 edgecast-ic-151915-ash-bb1.c.telia.net (80.239.135.146) 2.140 ms 2.127 ms 2.108 ms
8 72.21.81.253 (72.21.81.253) 0.573 ms 0.566 ms 1.003 ms

 

[SibProgrammer]

Try to open terminal and type:
tail -f /var/log/sw-cp-server/error_log
Then try to reconnect the server again and check log for errors. Post output here in case of any errors.

 

[MarcStorrs]

error log

got some errors as per the command

2012-07-25 04:15:26: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2012-07-25 05:54:15: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2012-07-25 08:56:21: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2012-07-25 12:04:21: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2012-07-25T12:45:02-04:00 ERR (3): Invalid controller specified (static)
2012-07-25 13:31:23: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2012-07-25 15:05:54: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2012-07-25 18:06:50: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2012-07-25 21:08:51: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2012-07-25 22:44:20: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request

As I understand it parallels will be releasing a fix for the IOS app ? any word on it's ETA ?

thanks

Marc