Resolved The requested URL /roundcube/index.php was not found on this server.

[Xavier]

Please help,

on my vServer email-services work fine but the window for opening webmail for roundcube is stating following errror:

The requested URL /roundcube/index.php was not found on this server.

How can I solve this problem?

I have Plesk Onyx V17.0.17 running on Ubuntu 14.04.5 LTS

X.

 

[Bitpalast]

Can we assume that Roundcube is installed on the server and that it is set "active"?

 

[Xavier]

yes, roundcube is installed and active

I have installed Typo3 and encounter a similar problem. The backside site cannot be opened.

I guess that something is wrong with my DNS settings.

 

[IgorG]

Make sure that you have DNS entries for your domain with Roundcube.

domain.com from URL http://domain.com/roundcube/index.php should be resolvable on IP address of your server.

 

[Xavier]

The attached image shows how my dns entries are actualley. How would an entry look like with http://domain.com/roundcube/indes.php.
I am not very familar with dns.
Thanks for helping.

x.

 

[UFHH01]

Hi Xavier,

unfortunately, your rented server is not the primary DNS - server for your domain "toleranzen.com", it's the nameserver from your domain - registrar:

dig toleranzen.com any

; <<>> DiG 9.10.3-P4-Ubuntu <<>> toleranzen.com any
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 51099
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;toleranzen.com.                        IN      ANY

;; ANSWER SECTION:
toleranzen.com.         149     IN      NS      ns4.stratoserver.net.
toleranzen.com.         149     IN      NS      ns3.stratoserver.net.
toleranzen.com.         1799    IN      MX      10 toleranzen.com.
toleranzen.com.         1799    IN      A       85.214.131.84
toleranzen.com.         3599    IN      SOA     ns4.stratoserver.net. hostmaster.strato-rz.de. 2017010300 86400 7200 604800 7200

;; Query time: 37 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Tue Mar 07 18:42:55 CET 2017
;; MSG SIZE  rcvd: 186

Pls. add missing DNS - "A" and "TXT" - entries from Plesk to your nameserver from Strato.

 

[Xavier]

OK.
So, I have to add http://domain.com/roundcube/index.php A ip-address
to the dns entry of plesk

But where can I find the plesk dns ?

Greetings from Munich
X

 

[UFHH01]

Hi Xavier,

So, I have to add http://domain.com/roundcube/index.php A ip-address

no, sorry... you misunderstood something here. You have to ADD the missing "A" and "TXT" entries, as shown for your domain in your screenshot.

But where can I find the plesk dns ?

You added a screenshot from your current DNS - entries in your post, so you already found the existing entries, which Plesk configured ( correctly ) for your domain. Open this page again and consider to open a second browser window with the URL

=> https://www.strato.de/apps/CustomerService

to log in to your Konfiguration menu from Strato ( I choosed a GERMAN link, if you desire a english interface, pls. consider to choose *.com instead of *.de ! ).
You have there the chance to modify existing DNS - settings from Strato, just like to see them over the Plesk Control Panel. Pls. read for example => https://www.strato.de/faq/article/1825/Wie-lauten-die-DNS---Standard-Einstellungen-für-meine-Domain.html , if you need further help here.