• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue There was an error communicating with CLN

layout

New Pleskian
Don't get update from CLN aniway, the response its always the same:
I need to upgrade from onyx to obsidian, the license key is active and operative,
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/modsecurity_check_pre.sh: 0%
Downloading file PSA_17.8.11/examiners/modsecurity_check_pre.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Loaded plugins: fastestmirror, rhnplugin
Could not retrieve action item from server <RetryServer for xmlrpc.cln.cloudlinux.com/XMLRPC>
Error code: 9com.cloudlinux.clos.domain.exceptions.xmlrpc.ClnXmlRpcException: (=_=) Invalid System Credentials. Cannot parse request or identify server. Please, run registration again.
Profilename: serv01.layout-grp.it
There was an error communicating with CLN.
CLN support will be disabled.
Error communicating with server. The message was:
com.cloudlinux.clos.domain.exceptions.xmlrpc.ClnXmlRpcException: (=_=) Invalid System Credentials. Cannot parse request or identify server. Please, run registration again.
Loading mirror speeds from cached hostfile
Excluding mirror: mirror.de.leaseweb.net
Excluding mirror: mirror.nl.leaseweb.net
* epel: level66.mm.fcix.net
* remi-safe: cdn.centos.no

thanks in advance
 

Attachments

  • plesk-doesnt-upgrade.txt - Blocco note di Windows.pdf
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Invalid System Credentials. Cannot parse request or identify server. Please, run registration again.
The error comes from your OS, make sure that your CloudLinux license is correctly installed or contact the CloudLinux support for help with it.

If you know your key you can try:
Code:
/usr/sbin/rhnreg_ks --activationkey=YOUR_CLOUDLINUX_KEY
or
Code:
/usr/sbin/rhnreg_ks --activationkey=YOUR_CLOUDLINUX_KEY --force

Where YOUR_CLOUDLINUX_KEY is something similar to 1231-2b48feedf5b5a0e0609ae028d9275c93
 
thanks, i try to get trail license for os admin, but system says is already registered:

[root@serv01 ~]# sudo /usr/sbin/rhnreg_ks --activationkey=CLADMIN-*********TuaXfRyTxgX
This system is already registered. Use --force to override
[root@serv01 ~]# sudo /usr/sbin/rhnreg_ks --activationkey=CLADMIN-*********TuaXfRyTxgX --force
[root@serv01 ~]#
 
The Yum utility failed to install the required packages... to get back to same problem
 
Then please contact CL Support first, to get yum working correctly as that is from OS and not Plesk side.
 
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