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unable to change from shared to exclusive IP, already read the posts

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by akaplan, Jun 22, 2009.

  1. akaplan

    akaplan Guest

    I'm using 9.2.1 and trying to change an IP from shared to exclusive. It's already setup and assigned to one client and one domain. Yet when I click on the icon and try to change from the hand (shared) to the "crown" (exclusive) I get the following error.

    Error: Cannot change the type of IP address already allocated to a user. IP address w.x.y.z is already allocated to user(s) as shared IP address. I tried to remove it from the user but was unable to do so.

    I saw the post about making a change in mysql, but I don't have root access to the box.

    I have done this many times on older versions of plesk, what's up.

    Thanks in advance for any suggestions or help.

  2. Webroy

    Webroy Regular Pleskian

    Oct 29, 2008
    Likes Received:
    log as MySQL admin (you can do it via the server-wide Database settings in Plesk), open the "psa" database, go to the ip_pool table, then you can modify the type to shared.
  3. WhoC

    WhoC Guest

    The stupid thing here is that trying to deassign a user from the shared address results in the very same error message ("already assigned to shared hosts"). That is, IMHO, pretty weak.