Issue "Unable to connect to the server" using Plesk Mobile on iOS

[BardiaZ]

Hi everyone,

I keep getting "Unable to connect to the server" message when I try to log into my main account using Plesk Mobile on iOS.
Please see screenshot.

I enter my IP address (which I access Plesk from) into host section, my username (which is set as root) in the username section and my password.

I also have the "Plesk Mobile Center" extension installed on my server. (See second screenshot)

But nothing seems to work.
How can I fix this?

Any help is appreciated.

 

[IgorG]

Can you login to your Plesk with iOS Safari browser and the same IP address of Plesk server?

 

[BardiaZ]

Can you login to your Plesk with iOS Safari browser and the same IP address of Plesk server?

Hi, yes i tried and it worked but still not working using the iphone app

 

[Penguin Herder]

Check that you allow access to local machine - it was turned off on my server and I could not connect.
Tools & Settings > Security > IP Access Restriction Management
add 127.0.0.1/255.255.255.255

I did this and access was restored!

 

[MrOsborne]

try vpn ?

 

[milliejack]

Hey, are you trying it from your mobile device or computer? Check if you have accidentally enabled data usage restriction in your data because that also can be a problem.