Issue Unable to create subscription - unable to add new domain

[whitewolf]

Server operating system version

Windows Server 2022

Plesk version and microupdate number

Plesk Obsidian Version 18.0.45 Update #2

Hello Members,
I got the below error when I trying add new domain or creating subscription,

***********************************************************************
System user update is failed: Unable to create system user: Unable to execute usermng:
Access is denied. (Error code 5) at Unable to get file (C:\Inetpub\vhosts\newbee.com) attributes
at (RunTime::File::attributesIfExist line 1520)
at Unable to execute console command: '--add'(vconsoleapp::start line 95)
at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin\usermng" --add
"--name=adminacc_tkdlcw8bmuo" "--password=*" "--home=C:/Inetpub/vhosts/newbee.com"'(vconsoleapp::run line 117)
(Error code 1)
**********************************************************************

I really appericiate your help & time.

 

[IgorG]

Looks like there are incorrect permissions. Try to repair it with

C:\> plesk repair fs newbee.com -y

 

[whitewolf]

Ok, thank you for your quick reply.

But the domain was not created and not found. The process of adding domain wasn't completed and got the error. Please check the attached screenshot.

 

[pawel.myslek2]

Ok, thank you for your quick reply.

But the domain was not created and not found. The process of adding domain wasn't completed and got the error. Please check the attached screenshot.

I have the same problem, how to fix it?

 

[Kaspar]

I have the same problem, how to fix it?

Did you also run C:\> plesk repair fs newbee.com -y? If so, what was the result/output shown?

 

[pawel.myslek2]

Did you also run C:\> plesk repair fs newbee.com -y? If so, what was the result/output shown?

yes,

 

[Kaspar]

It's not the same error as initially posted in OP. However your issue seems to match the issue described in this support artcile:

https://support.plesk.com/hc/en-us/articles/12377439226135-Unable-to-create-a-domain-in-Plesk-The-configuration-section-system-webServer-pleskProtectedUrls-cannot-be-read-because-it-is-missing-a-section-declaration

It describes a possible solution too.

 

[pawel.myslek2]

It's not the same error as initially posted in OP. However your issue seems to match the issue described in this support artcile:

https://support.plesk.com/hc/en-us/articles/12377439226135-Unable-to-create-a-domain-in-Plesk-The-configuration-section-system-webServer-pleskProtectedUrls-cannot-be-read-because-it-is-missing-a-section-declaration

It describes a possible solution too.

The way I did it, then after entering this I got other errors. I will add that the first time I installed it it worked, then I uninstalled plesk and installed it and it stopped working.

 

[Kaspar@Plesk]

@pawel.myslek2 please contact Plesk support for help on this issue. It will need to be checked on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-