Issue Unable to grant the permission because it conflicts with the reseller plan.

[Krydos]

Server operating system version

AlmaLinux 9.5

Plesk version and microupdate number

Plesk Obsidian 18.0.69 Update #3

We've been using Plesk since 2021 and have always been able to grant remote database access and scheduled tasks permissions to our hosting service plans. Recently we tried to change some unrelated option on our hosting service plans, and the change failed because the option "Remote access for database users" has the error "Unable to grant the permission because it conflicts with the reseller plan." and the option "Scheduler management" has the same error "Unable to grant the permission because it conflicts with the reseller plan."



Obviously the first thing we checked was whether the reseller plan has those permissions, and found that it does.



The reseller plan has been the same since 2021, and we've been able to change hosting service plans plenty of times over the years without this error popping up. We're wondering if there is a bug with the recent versions of Plesk? We're running the fully updated Plesk Obsidian 18.0.69 Update #3 on the fully up to date AlmaLinux 9.5. If we uncheck the "Remote access for database users" and "Scheduler management" the plan will sync up. Then we can grant those permissions to subscriptions one by one, but then the subscription hosting service plan gets out of sync which causes issues changing the service plan later on.

Any ideas why this is happening recently? Is there a bug in Plesk?

 

[Krydos]

I think I may have solved it. These hosting service plans have existed since 2021 and we've just been copying and duplicating and editing them over each time. If I create a new hosting service plan from scratch I am able to grant the remote access for database users, and scheduler management as expected.