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Unable to install: Error 2771

Discussion in 'Sitebuilder 4.0 for Windows' started by smurf, Dec 7, 2007.

  1. smurf

    smurf Guest

    Getting the following error when we attempt to install SiteBuilder 4;


    The installer has encountered an unexpected error while installing this package. This may indicate a problem with this package. The error code is 2771.


    What does it mean and how do we fix this?
  2. smurf

    smurf Guest

    We're also seeing these errors in the Windows Log

    Event Type: Error
    Event Source: defpackagemng.exe
    Event Category: None
    Event ID: 1
    Date: 12/7/2007
    Time: 6:00:34 PM
    User: N/A
    Computer: APOLLO
    Sitebuilder account validation is failed in Sitebuilder: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it
    at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
    at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
    at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
    --- End of inner exception stack trace ---
    at System.Net.HttpWebRequest.GetRequestStream()
    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
    at WSAccount.AccountWebService.GetAccountByName(String username)
    at SBNETProxy.Provider.validateAdminAccount(String& status, String& accounttype, String& accountId)
    Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\defpackagemng.exe
  3. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    Sep 19, 2005
    Likes Received:
    Do you still have problems with this installation? Are you trying to install Sitebuilder on VE from Standard Virtuozzo Template or dedicated server with Windows installer?
    Sitebuilder v.4.1 was released yesterday, try to use it and let me know about the results.