Unable to login

[dahamsta]

For some reason I'm unable to login to the CP on my server this morning. To the best of my knowledge nothing has changed, the password in /etc/psa/.psa.shadow is the same, and I'm able to login to MySQL with the admin user and that password; just not the CP. I've restarted the psa service and rebooted the server, to no avail.

Anyone seen this before?

adam

 

[dahamsta]

When I say "unable to login", I mean that I'm redirected back to the login screen every time I enter my detail, as described in the KB item below. Setting register_globals to On didn't help. My concern is why this happened out of the blue; I don't think I changed anything on the server that could contribute to this.

http://kb.swsoft.com/article_16_246_en.html

adam

 

[JaredH]

I am also having the same problem. Just happend this morning for no apparent reason. I haven't changed anything since the last time I successfully logged in.

Edit: My issues is exactly as desribed above. I am redirected to the login page upon successful user/pass entered with no error message. If I enter a bad user/pass I get the bad user/pass error message.

 

[dahamsta]

I get the bad user/pass message if I enter the wrong details too. Strange that's it started happening to both of us at the same time. I hope it isn't an active exploit.

I have another Plesk machine in another location, that's ok as yet.

NOTE: Not browser related. Same behaviour in IE.

adam

 

[JaredH]

I'm using IE7 on WinXP Pro (with latest updates)

 

[JaredH]

This is fixed for me. It was not a problem with Plesk but rather someone at the office setting up load ballancing from 2 different networks. So after logging in, it would pull some data on one IP and other data on another IP causing it to log me out.

 

[dahamsta]

Hmmm. Based on that I logged in using the IP address of the machine, and that got me in. However I wasn't working on my network at the time. Bizarre.

Thanks for letting me know anyway, it got me in in a roundabout way.

adam

 

[madsere]

Originally posted by JaredH
This is fixed for me. It was not a problem with Plesk but rather someone at the office setting up load ballancing from 2 different networks. So after logging in, it would pull some data on one IP and other data on another IP causing it to log me out.

So how did you solve the problem?

I have the same problem, using a load balancing router and two ISP's confuse Plesk. There must be a way to tell Plesk not to force the IP test !