Resolved Unable to update plesk windows - The installation of the package 'vcredist170_x64' failed with code 1603.

[riick]

Server operating system version

Microsoft Windows Server 2022

Plesk version and microupdate number

Version 18.0.62 Update #2

Hello,
I'm trying to update Plesk version from Version 18.0.62 Update #2 to Plesk Obsidian 18.0.64 and I'm getting the error below:
Error: The installation of the package 'vcredist170_x64' failed with code 1603. (upgrade: Upgrading Microsoft Visual C++ 2015-2022 Redistributable (x64)...)

Downloading file pool/release/PLESK-WIN_18.0.64_15562/thirdparty-windows-x86_64/vcredist170-14.40.33810_x64.exe: completed.
Downloading file pool/release/PLESK-WIN_18.0.64_15562/thirdparty-windows-x86_64/mariadb-10.11.8-winx64.msi: completed.
Installing packages
Upgrading Microsoft Visual C++ 2015-2022 Redistributable (x64)...
Unable to install exe package 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.64_15562\thirdparty-windows-x86_64\vcredist170-14.40.33810_x64.exe' with error 1603(0x00000643). Output:
Sub-action 'InstallExe' failed with error code: 1603(0x00000643)
Launching component and product checkers...
Downloading file pool/release/PLESK-WIN_18.0.64_15562/reportupdate.exe: 0%
Downloading file pool/release/PLESK-WIN_18.0.64_15562/reportupdate.exe: 100% was finished.
Error: The installation of the package 'vcredist170_x64' failed with code 1603. (upgrade: Upgrading Microsoft Visual C++ 2015-2022 Redistributable (x64)...)
Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.

Please let me know how to resolve this?

Some windows guide for 1603 is asking to remove the Visual C++ and manually install them but I'm afraid it may cause issues with the programs installed and live websites/emails.

In addition, I have restarted the server and installed the latest Windows server updates. No new update at this moment.

Is this a known issue?

 

[scsa20]

If the server is a virtual server I would suggest making a snapshot of the server first then proceed to uninstalling Visual C++ redistributes and reinstall it manually and see what happens, of course you'll want to do this off hours when it'll least impact your clients and if anything happens you can restore from the snapshot.

 

[riick]

If the server is a virtual server I would suggest making a snapshot of the server first then proceed to uninstalling Visual C++ redistributes and reinstall it manually and see what happens, of course you'll want to do this off hours when it'll least impact your clients and if anything happens you can restore from the snapshot.

Thanks for your reply.

The server is a bare-metal server with a lots of accounts. Restoring the whole server backup will take a few days, so I'm checking other possible options.

 

[Sebahat.hadzhi]

What I can suggest is to try to manually run vcredist170-14.40.33810_x64.exe from the C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.64_15562\thirdparty-windows-x86_64\ directory. If that doesn't help, the next best action is to consider getting in touch with our support team so they can connect to the server and further review why the installation of the component fails.

 

[riick]

What I can suggest is to try to manually run vcredist170-14.40.33810_x64.exe from the C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.64_15562\thirdparty-windows-x86_64\ directory. If that doesn't help, the next best action is to consider getting in touch with our support team so they can connect to the server and further review why the installation of the component fails.

Thank you so much. The steps you have provided worked. Visual c++ is asking to reboot after the installation. Then the Plesk update or upgrade works fine.