Issue Unable to Update Plesk

[Kingsley]

Hello;

I am unable to update my plesk, the following error displays on the web installer

Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...

 

[IgorG]

I would suggest you check autoinstaller3.log file and try to run upgrade process in CLI. You will see more useful debug information there.

 

[Kingsley]

I would suggest you check autoinstaller3.log file and try to run upgrade process in CLI. You will see more useful debug information there.

how do i do that please?

 

[IgorG]

# plesk installer

Plesk installer log - /tmp/autoinstaller3.log

 

[Kingsley]

# plesk installer

Plesk installer log - /tmp/autoinstaller3.log

i have it on paste bin its too large to paste here

autoinstaller3.log - Pastebin.com

 

[IgorG]

Run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

and check results.

 

[Kingsley]

Run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

and check results.

#plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

root@boma:~# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-deb9.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-17.8.11-deb9.0-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb9.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb9.0-x86_64.inf3: 100% was finished.
Downloading file PHP70_17/php70-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP70_17/php70-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP71_17/php71-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP72_17/php72-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP72_17/php72-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 0%
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 100% was finished.
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Ign:1 http://debian.mirrors.ovh.net/debian stretch InRelease
Get:2 http://debian.mirrors.ovh.net/debian stretch-updates InRelease [91.0 kB]
Hit:3 http://security.debian.org/debian-security stretch/updates InRelease
Ign:4 http://apt.newrelic.com/debian newrelic InRelease
Hit:5 http://apt.newrelic.com/debian newrelic Release
Hit:6 http://autoinstall.plesk.com/debian/PSA_17.8.11 stretch InRelease
Hit:7 http://autoinstall.plesk.com/debian/SITEBUILDER_17.8.12 all InRelease
Get:8 http://debian.mirrors.ovh.net/debian stretch Release [118 kB]
Hit:9 http://autoinstall.plesk.com/debian/PMM_0.1.10 stretch InRelease
Hit:10 http://autoinstall.plesk.com/debian/PHP70_17 stretch InRelease
Hit:11 http://autoinstall.plesk.com/debian/PHP71_17 stretch InRelease
Hit:12 http://autoinstall.plesk.com/debian/PHP72_17 stretch InRelease
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch InRelease
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch Release
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Err:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
  404  Not Found [IP: 192.99.9.170 80]
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Fetched 209 kB in 3s (54.5 kB/s)
Reading package lists...
W: The repository 'http://updates.atomicorp.com/channels/tortix-common/debian stretch Release' does not have a Release file.
E: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/stretch/main/binary-amd64/Packages  404  Not Found [IP: 192.99.9.170 80]
E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'
Detecting installed product components.
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK

 

[Kingsley]

Synchronizing the Debian APT package index files...
Ign:1 http://debian.mirrors.ovh.net/debian stretch InRelease
Get:2 http://debian.mirrors.ovh.net/debian stretch-updates InRelease [91.0 kB]
Hit:3 http://security.debian.org/debian-security stretch/updates InRelease
Ign:4 http://apt.newrelic.com/debian newrelic InRelease
Hit:5 http://apt.newrelic.com/debian newrelic Release
Hit:6 http://autoinstall.plesk.com/debian/PSA_17.8.11 stretch InRelease
Hit:7 http://autoinstall.plesk.com/debian/PMM_0.1.10 stretch InRelease
Hit:8 http://autoinstall.plesk.com/debian/PHP70_17 stretch InRelease
Hit:9 http://autoinstall.plesk.com/debian/PHP71_17 stretch InRelease
Hit:10 http://autoinstall.plesk.com/debian/PHP72_17 stretch InRelease
Get:11 http://debian.mirrors.ovh.net/debian stretch Release [118 kB]
Ign:12 http://updates.atomicorp.com/channels/tortix-common/debian stretch InRelease
Ign:13 http://updates.atomicorp.com/channels/tortix-common/debian stretch Release
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Err:15 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
  404  Not Found [IP: 192.99.9.170 80]
Ign:16 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Fetched 209 kB in 2s (74.9 kB/s)
Reading package lists...
W: The repository 'http://updates.atomicorp.com/channels/tortix-common/debian stretch Release' does not have a Release file.
E: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/stretch/main/binary-amd64/Packages  404  Not Found [IP: 192.99.9.170 80]
E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Version '2.24.9-debian.9.180409.1642' for 'sw-engine-cli-2.24' was not found
E: Version '17.8.11-debian9.0.build1708180409.18' for 'plesk-engine' was not found
E: Version '2.24.9-debian.9.180409.1642' for 'sw-engine' was not found
E: Version '17.8.11-debian9.0.build1708180417.15' for 'psa-health-monitor' was not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Collecting error details into the log file...

ERROR: Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...

Not all packages were installed.
Please contact product technical support.
exit status 1
root@boma:~#

 

[IgorG]

Obviously that something wrong with Atomic repository. Try to disable it.

 

[MarkM]

Atomicorp Rule Set/Atomicorp Update Manager can not work on Debian 9: E: Failed to fetch http://updates.atomicorp.com 404 Not Found

 

[Kingsley]

I don't even have ModSecurity ON but its installed

 

[IgorG]

but its installed

Try to remove it with

# plesk installer --select-release-current --remove-component modsecurity