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Unable to upgrade to 9.5.4 from 8.6

Discussion in 'Plesk for Linux - 8.x and Older' started by PuiE, Sep 14, 2011.

  1. PuiE

    PuiE Guest

    0
     
    CentOS

    Exchanging information with licensing server.
    File downloading PSA_9.5.4/plesk_getkeyinfo.sh: 48%..100% was finished.
    Ask KA server for key update: product=PleskLogin current key number=PLSK00xxxxxxxxx to version=9.5.4
    Warning: your license key for the base component cannot be upgraded.
    Response from the licensing server: Software Update Service (SUS) is not found for the given license key. Automatic upgrade is not possible
    Error: Failed to check whether a new license key is available.
    Not all packages were installed.
    Please, contact product technical support.

    What should i do?
     
  2. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

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    The message tells you to contact technical support, so I would start there :)
     
  3. Faris Raouf

    Faris Raouf Silver Pleskian Plesk Guru

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    Just to expand on this:

    This means your current key cannot be updated beyond Plesk 8. Assuming this wasn't a temporary glitch, you will need to contact Parallels or your Plesk reseller to re-instate the SUS or to purchase a new key.
     
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