Question Unable to upload the backup to the external storage: Transport error: Failed to write a file to an e

[Miller]

I got the onedrive backup extension yesterday set it up and tested it and all was fine, today when I try to backup I get Unable to upload the backup to the external storage: Transport error: Failed to write a file to an external repository, see the log files.

Has anyone any ideas on this?

 

[m3lezZ]

Could you please share the output of the Log-File with us?

 

[IgorG]

Plesk backup to OneDrive fails: Call to a member function getNextExpectedRanges() on array

 

[Miller]

I think this is all the relevant information from the log

No output on STDERR were performed by the utility
[2019-09-17 08:42:25.550|27800] INFO: RepositoryTransportExternal::Delete: backup_1909170840.tar
[2019-09-17 08:42:25.550|27800] INFO: ENV[LANG]=en_US.UTF-8
[2019-09-17 08:42:25.550|27800] INFO: Executing utility: /usr/local/psa/admin/bin/backup_restore_helper --extension-transport ext://one-drive-backup/server -operation delete-file -path backup_1909170840.tar
[2019-09-17 08:42:25.910|27800] INFO: TransportError[9a62d718-3a5d-4578-89e4-b2d6b441e241]: Transport error: Extension transport: ext://one-drive-backup/server: Server error: `DELETE https://graph.microsoft.com/v1.0%2Fme%2Fdrive%2Fspecial%2Fapproot%3A%2Fmydomain.co.uk%2Fbackup_1909170840.tar_` resulted in a `503 Service Unavailable` response:
{
  "error": {
    "code": "serviceNotAvailable",
    "message": "Service unavailable",
    "innerError": {
      " (truncated...)
 [common/plesk-utils/PMM/repository-transport/repository_transport_external.cpp:617]
void plesk::RepositoryTransportExternal::HandleHelperExitCode(plesk::tLogExecCmd&)
[2019-09-17 08:42:25.910|27800] INFO: pmm-ras finished. Exit code: 129
[24544]: 2019-09-17 08:42:25.911 DEBUG Unable to delete dump files: Transport error: Extension transport: ext://one-drive-backup/server: Server error: `DELETE https://graph.microsoft.com/v1.0%2Fme%2Fdrive%2Fspecial%2Fapproot%3A%2Fmydomain.co.uk%2Fbackup_1909170840.tar_` resulted in a `503 Service Unavailable` response:
{
  "error": {
    "code": "serviceNotAvailable",
    "message": "Service unavailable",
    "innerError": {
      " (truncated...)

 

[m3lezZ]

Have a look here:
Unable to perform a backup to OneDrive: Transport error: Extension transport: ext://one-drive-backup/server/ resulted in a 504 Gateway Timeout

 

[Miller]

Thanks for that, so it seems the only way to solve the issue is to upgrade to Obsidian but its still in RC and not recommended for production! So does that mean I have to wait until the full release to do off site backups?

 

[m3lezZ]

Right, the solution I posted is the one Plesk officially supports.

 

[Miller]

Thanks again for the reply, I have upgraded to Obsidian but the problem is still there. Do you have any other ideas?

Thanks

 

[m3lezZ]

Hm finaly i have no idea, please open a ticket at plesk-support:
Plesk Help Center

 

[Miller]

Thanks once again, I have opened a ticket