Unable update mailbox: mailmng failed: Empty error message from utility

[IgorG]

Developers are working on this issue. I hope it will be fixed soon.

 

[inreti]

Any news?

Any news on the issue?

 

[IgorG]

Fixed in MU#25 - http://kb.parallels.com/115125

 

[MarcDa]

Dear Paralles Team

at this moment i have updatet all microupdates.

the error: "Unable update mailbox: mailmng failed: Empty error message from utility." was not fixed by any update. I can´t create E-Mail Accounts with Plesk. Please help me.



libmysqlclient16:
Installiert: 5.1.66-0ubuntu0.10.04.1
Kandidat: 5.1.66-0ubuntu0.10.04.1
Versions-Tabelle:
*** 5.1.66-0ubuntu0.10.04.1 0
500 ftp://ftp.stratoserver.net/pub/linux/ubuntu/ lucid-updates/main Packages
500 ftp://ftp.stratoserver.net/pub/linux/ubuntu/ lucid-security/main Packages
100 /var/lib/dpkg/status
5.1.41-3ubuntu12 0
500 ftp://ftp.stratoserver.net/pub/linux/ubuntu/ lucid/main Packages

 

[chacs]

Hi!

MU25 works for me! Thanks!
Fred

 

[MarcDa]

#MU25 can´t install

Dear Parallels Team,

at the moment i can´t create E-Mail Accounts with my Plesk Panel. The Autoinstaller doesnt install the MU25.

File downloading PSA_11.0.9/microupdates/MU19/common/_usr_local_psa_admin_plib_api-common_SiteApplicationRestoreArgs.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/_usr_local_psa_admin_plib_Db_Adapter_Pdo_Mysql.php: completed.
File downloading PSA_11.0.9/microupdates/scripts/pdo_mysql.sh: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/_usr_local_psa_admin_plib_CommonPanel_Application_Abstract.php: completed.
File downloading PSA_11.0.9/microupdates/MU20/common/_usr_local_psa_admin_plib_api-common_CliOutputFormatter.php: completed.
File downloading PSA_11.0.9/microupdates/scripts/install_cron_backup.sh: completed.
File downloading PSA_11.0.9/microupdates/MU20/common/_usr_local_psa_admin_smb_application_library_Smb_Auth.php: completed.
File downloading PSA_11.0.9/microupdates/MU22/common/_usr_local_psa_PMM_agents_PleskX_PleskX.pm: completed.
File downloading PSA_11.0.9/microupdates/MU22/common/_usr_local_psa_PMM_agents_shared_Db_MysqlDbiBackend.pm: completed.
File downloading PSA_11.0.9/microupdates/MU22/common/execute-apache-config-rotation.php: completed.
File downloading PSA_11.0.9/microupdates/MU22/common/nginxDomainVirtualHost.php: completed.
File downloading PSA_11.0.9/microupdates/MU23/common/clean_up_temporary_files.php_: completed.
File downloading PSA_11.0.9/microupdates/MU24/common/server.php: completed.
File downloading PSA_11.0.9/microupdates/MU24/common/StatisticsController.php: completed.
File downloading PSA_11.0.9/microupdates/MU24/common/MU24-reconfigure_server.sh: completed.

Trying to reconfigure webserver... is not required
Patches were installed successfully.
Synchronizing the Debian APT package index files...

Why it is so? Can you help me please?

 

[IgorG]

Dear Parallels Team,

at the moment i can´t create E-Mail Accounts with my Plesk Panel. The Autoinstaller doesnt install the MU25.



Why it is so? Can you help me please?

Have you tried to use

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

 

[MarcDa]

#mu25

Have you tried to use

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

Yes. i have tried a nother one ... the result is:

File downloading PSA_11.0.9/microupdates/MU18/dist-deb-Ubuntu-10.04-x86_64/imapl ogin: completed.
File downloading PSA_11.0.9/microupdates/MU18/common/key-handler: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/Apache.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/WebProxyManager.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/nginx.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/nginxDomainForwarding.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/nginxDomainVhost.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/nginxDomainVirtualHost.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/nginxForwarding.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/_usr_local_psa_admin_plib_api-common_BackupApscArchive.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/_usr_local_psa_admin_plib_api-common_SiteApplicationRestoreArgs.php: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/_usr_local_psa_admin_plib_Db_Adapter_Pdo_Mysql.php: completed.
File downloading PSA_11.0.9/microupdates/scripts/pdo_mysql.sh: completed.
File downloading PSA_11.0.9/microupdates/MU19/common/_usr_local_psa_admin_plib_CommonPanel_Application_Abstract.php: completed.
File downloading PSA_11.0.9/microupdates/MU20/common/_usr_local_psa_admin_plib_api-common_CliOutputFormatter.php: completed.
File downloading PSA_11.0.9/microupdates/scripts/install_cron_backup.sh: completed.
File downloading PSA_11.0.9/microupdates/MU20/common/_usr_local_psa_admin_smb_application_library_Smb_Auth.php: completed.
File downloading PSA_11.0.9/microupdates/MU22/common/_usr_local_psa_PMM_agents_PleskX_PleskX.pm: completed.
File downloading PSA_11.0.9/microupdates/MU22/common/_usr_local_psa_PMM_agents_shared_Db_MysqlDbiBackend.pm: completed.
File downloading PSA_11.0.9/microupdates/MU22/common/execute-apache-config-rotation.php: completed.
File downloading PSA_11.0.9/microupdates/MU22/common/nginxDomainVirtualHost.php: completed.
File downloading PSA_11.0.9/microupdates/MU23/common/clean_up_temporary_files.php_: completed.
File downloading PSA_11.0.9/microupdates/MU24/common/server.php: completed.
File downloading PSA_11.0.9/microupdates/MU24/common/StatisticsController.php: completed.
File downloading PSA_11.0.9/microupdates/MU24/common/MU24-reconfigure_server.sh: completed.

Trying to reconfigure webserver... is not required
Patches were installed successfully.
Synchronizing the Debian APT package index files...

 

[g4marc]

hello igorG,
MU#25 fixed this issue at my enviroment.
actually the panel-version says, there is installed 11.0.9 Update #26...?
whatever! it works fine again.

THX! =)

 

[MarcDa]

Thats great for you ....

My Panel is currently by Version #MU24 and updating is not possible because the autoinstaller doesnt install the updates. the last available version is #MU24

Panel-Version 11.0.9 Update #24, zuletzt aktualisiert am Nov 13, 2012 08:23 AM

 

[IgorG]

Thats great for you ....

My Panel is currently by Version #MU24 and updating is not possible because the autoinstaller doesnt install the updates. the last available version is #MU24

Are you from Strato provider?

 

[g4marc]

if you use auto-installer, check your settings in your update source.
it should be set to the official paralles server.
sometimes the default setting is set to the servers of your hosting-partners and they are not very fast with updates

...at least in my case! =)

 

[MarcDa]

Are you from Strato provider?

Yes, that is right.

 

[g4marc]

read my posting, same provider like you ;-)

 

[MarcDa]

i dont know how i can change this settings.

 

[g4marc]

go to:
->Tools & Einstellungen
-> Updates und Upgrades
-> Update-Quelle und Installationseinstellungen

and set at "Installationsdateien herunterladen von" the value to: "Offizieller Parallels-Updates-Server"
install-files should be set to "/root/parallels"

after this changes you go to:
"Zusammenfassung" in this window and you can update it to the last MU#26



bye
marc

 

[MarcDa]

Thanks a lot .... it works fine!

 

[FabioF]

Same problem on CentOs 6.2, panel version is: 11.0.9 Update #28, last updated at Nov 29, 2012 06:07 PM

What's wrong?

Thanks...

 

[goediiii]

same problem on

cat /etc/debian_version
6.0.6

with
11.0.9 Update #29, last updated at Dec 7, 2012 06:25 AM

and
libmysqlclient16:
Installed: 5.1.66-0+squeeze1
Candidate: 5.1.66-0+squeeze1

 

[GiorgosP]

the problem has returned

The problem has returned. Today I upgraded to #29 two of my servers and I get the usual error message each time I try to change an email password...

We beg for a fix...

OS Debian 6.0.6
Panel version 11.0.9 Update #29, last updated at Dec 7, 2012 10:10 AM