Unresolved Ticket

[podman99]

Hi Parallels,

Can someone please re-open a ticket for me, its been closed before its been resolved.

Seems that during the works to fix the upgrade several things are still not working.

Now im not too botherered about ost of these as we are not trying to get rid of this server ASAP.

However I am unable to do a plesk backup, to be able to complete the move.

<object name="server" type="server">
<object name="1stdxxxxi_379" type="client" uuid="client#1xxxxi_379">
<object name="xxxxxxxxuting.co.uk" type="domain" uuid="domain#xxxxxxxxting.co.uk">
<message id="ba452de3-6016-xxxxx-876c-5fe4d2e14e42" severity="warning" code="msgtext">
<description>DNS Service on domain xxxxxxxing.co.uk is skipped from backup due to error: 'undef' value passed to XmlNode::setAttribute for 'type' at /opt/psa/PMM/agents/shared/XmlNode.pm line 110.
</description>

root@xxns:/usr/local/psa/PMM/logs# vi "/opt/psa/PMM/sessions/2014-07-16-155815.498/migration.result"

This appears that some of the library possibly api is missing from plesk.

Can you please urgently look into this as we would like to move this server on to our parallels cloud server infrastructure with a new installation of plesk to resolve these issues.

To clarify we ONLY require to be able to backup the configuration.

i.e.

/opt/psa/bin/pleskbackup server --output-file=/root/backup/move -z -s=1G

Regards,

Keith

 

[podman99]

my previous ticket number is 1927946

 

[IgorG]

I have informed responsible supporters. They will contact you soon.

 

[podman99]

Thanks IgorG, Contact has now been made.

Thanks

Keith