Update #43 ERROR while trying to untar named run-root directory structure?

[sao sang mo]

hi,
I'm use Nginx as frontend and Apache as backend.

Some hours ago, I try to update patch #43 for Plesk 11 but it failed. And all of my clients are down.

some lines at the end of log:

Trying to untar named run-root directory structure...
ERROR while trying to untar named run-root directory structure
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again

***** problem report *****
ERROR while trying to untar named run-root directory structure
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again

ERROR: An error occurred during performing of installation POST actions (see log for details).
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

I try this KB: http://kb.parallels.com/en/114563 but no luck

How can I fixed it?

thanks

 

[IgorG]

Looks like there is missing file run-root.tar from plesk-core package. Try to extract it from appropriate plesk-core package for your OS and platform (you can find package here - https://autoinstall.plesk.com/PSA_11.0.9/)
Copy package to temp directory, for example /tmp and run there something like:

# rpm2cpio plesk-core*.rpm | cpio -idv --no-absolute-filenames

after that copy file run-root.tar from /tmp/usr/local/psa/tmp/run-root.tar to /usr/local/psa/tmp/run-root.tar and run bootstrapper repair procedure:

# /usr/local/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair

I hope it will help.

 

[sao sang mo]

thank IgorG,
I have solved my problem by myself. 2 files below were not updated or updated with wrong parameters:
/etc/nginx/conf.d/zz010_psa_nginx.conf and /etc/httpd/conf.d/zz010_psa_httpd.conf

But I have edited them manually, then every vhosts come back to work.

I need updated run-root.tar ? And what will that file do?