Issue Update error

[Juan_carlos_par]

Hi
Since a week I have this error
**************
Hello, Administrator
Some problems occurred with the System Updates tool on your server www.****.com Please resolve them manually.

Reason: 2020-08-21 06:26:00 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2020-08-21 06:26:15 ERROR: W:Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
, W:Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-i386/Packages 404 Not Found
, E:Some index files failed to download. They have been ignored, or old ones used instead.
2020-08-21 06:26:15 ERROR: Exited with returncode 1.
******************

Any suggest?. Thanks a lot

 

[mow]

Just to make sure: You are running onyx on jessie, right? Do you even have PHP7.2 now?

 

[Cthierry]

Hello,

I've been having the exact same problem for the past few days in plesk obsidian with debian 8. I thought it would resolve itself with the 404 url fix, but it still does.
Raison : 2020-08-22 06:25:29 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2020-08-22 06:25:36 ERROR: W:Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
, W:Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-i386/Packages 404 Not Found
, W:Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
, W:Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-i386/Packages 404 Not Found
, E:Some index files failed to download. They have been ignored, or old ones used instead.
2020-08-22 06:25:36 ERREUR: Sortie avec le code retour 1.

 

[Juan_carlos_par]

Yes, I have Plesk Onyx 17.8.11

• OS: ‪Debian 8.11
• php 7.2.32

what do you think is the problem ?

Thank you



Hi C

Just to make sure: You are running onyx on jessie, right? Do you even have PHP7.2 now?

 

[buddy1985]

I have the same Probleme.

I have two Servers - one is with Plesk Onyx and the other one with Plesk Obsidian - but i since a few days i get the erros on both servers!
Anyone an idea to fix de Problem?

 

[Amostra de Letras]

Same problem. How can i solve this?

Reason: 2020-08-23 06:26:01 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2020-08-23 06:26:09 ERROR: W:Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
, W:Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-i386/Packages 404 Not Found
, W:Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
, W:Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-i386/Packages 404 Not Found
, E:Some index files failed to download. They have been ignored, or old ones used instead.
2020-08-23 06:26:09 ERROR: Exited with returncode 1.

 

[Eva Martínez]

Hello!

We have the same errors with "apt-get update":

Err Index of / jessie/all amd64 Packages 404 Not Found
Err Index of / jessie/all i386 Packages 404 Not Found
Ign Index of / jessie/all Translation-en
Err Index of / jessie/all amd64 Packages 404 Not Found
Err Index of / jessie/all i386 Packages 404 Not Found
Ign Index of / jessie/all Translation-en
Fetched 19.2 kB in 4s (4346 B/s)
W: Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-i386/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-i386/Packages 404 Not Found
E: Some index files failed to download. They have been ignored, or old ones used instead.

In Debian 8.11, Plesk Onyx 17.8.X... and Obsidian 18.0.X too.

Thanks and regards! Eva

 

[Bitpalast]

Debian LTS support for Debian 8 "Jessie" ended on June 30, 2020. For that reason you may not be able to access these repositories any longer.

 

[Juan_carlos_par]

Thank you
what can i do to resolve it ?

 

[Bitpalast]

I think the correct solution would be to upgrade to Debian 9, but I DO NOT KNOW if an in-place upgrade is supported by Plesk, because Debian is not our OS here, so that I do not have the in-depth knowledge in the interaction on in-place upgrades with Plesk for Debian.

For the Debian upgrade path, you can consult LTS/Using - Debian Wiki

But again, also research online how Plesk interacts with such an upgrade and if that is a recommended path.

 

[Juan_carlos_par]

Thaks a lot, Peter
Have a nice day

 

[Amostra de Letras]

I think the correct solution would be to upgrade to Debian 9, but I DO NOT KNOW if an in-place upgrade is supported by Plesk, because Debian is not our OS here, so that I do not have the in-depth knowledge in the interaction on in-place upgrades with Plesk for Debian.

For the Debian upgrade path, you can consult LTS/Using - Debian Wiki

But again, also research online how Plesk interacts with such an upgrade and if that is a recommended path.

Thank you Peter

 

[SalvadorS]

Hello,

Thanks Peter for your reply. Is there any other method to avoid the error? Like change the repos or something like that? I am running a Debian 8 server with sites with php 5 and update to debian 9 is not an option now.

 

[mahsouto]

Hello,
After trying to update according to what is indicated in:
How to perform dist-upgrade procedure on Linux server with Plesk?

After changing the repositories I still try to update the old repositories

with these messages:
W: Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-i386/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-i386/Packages 404 Not Found
E: Some index files failed to download. They have been ignored, or old ones used instead.

From command
/opt/psa/bin/distupgrade.helper.deb8-deb9_pre.x64.sh
and also from
apt-get update

Before and after modifying /etc/apt/sources.list

I don't understand why those errors keep getting after updating /etc/apt/sources.list to:

deb Index of /debian stretch main contrib non-free
deb-src Index of /debian stretch main contrib non-free

deb Debian -- Security Information stretch/updates main contrib non-free
deb-src Debian -- Security Information stretch/updates main contrib non-free

I am interested in safely upgrading to Debian 9

Thank you

OS: Debian 8.11
Product: Plesk Obsidian 18.0.28 Update # 3

 

[mow]

After trying to update according to what is indicated in:
How to perform dist-upgrade procedure on Linux server with Plesk?

After changing the repositories I still try to update the old repositories

I don't understand why those errors keep getting after updating /etc/apt/sources.list to:

Because these are one directory deeper in /etc/apt/sources.list.d/plesk.list and the August 16 version of the distupgrade helper script claims it updated all entries to stretch but didn't. (it did, but they got mangled because I removed plesk components through the webinterface, which also messes with the sources.list[.d] files, just before starting the distupgrade process. Don't do that. Or wait half an hour before the distupgrade.) All the other files are updated fine, though.
(Also, if you have deb http://autoinstall.plesk.com/debian/PSA_17.8.11 jessie all in there, change it to stretch all)

Caution, if you have php7.0.33 dotdeb packages on your system, you must remove or comment out the dotdeb file in /etc/apt/sources.list.d and apt-get remove php7.0-common after running the pre script, because otherwise apt thinks the dotdeb-debian8 files are newer than the debian9 ones and refuses to update them, resulting in dependencies breaking all over the place.

 

[iagomd]

Same problem here.

 

[mahsouto]

Because these are one directory deeper in /etc/apt/sources.list.d/plesk.list and the August 16 version of the distupgrade helper script claims it updated all entries to stretch but didn't. All the other files are updated fine, though.
(Also, if you have deb Index of /debian/PSA_17.8.11 stretch all in there, change it to stretch all)

Caution, if you have php7.0.33 dotdeb packages on your system, you must remove or comment out the dotdeb file in /etc/apt/sources.list.d and apt-get remove php7.0-common after running the pre script, because otherwise apt thinks the dotdeb-debian8 files are newer than the debian9 ones and refuses to update them, resulting in dependencies breaking all over the place.

Thanks mow for your reply

I have these lists inside the directory:

/etc/apt/sources.list.d# ls
kcare.list plesk-ext-grafana.list plesk.list
plesk-ext-docker.list plesk-ext-nodejs.list plesk-migrator.list

/etc/apt/sources.list.d# cat plesk.list
## Persistent repositories for Plesk Products.
deb Index of /pool/PSA_18.0.28_3654 jessie extras
deb Index of /PHP71_17 jessie all
deb Index of /pool/PHP_7.2.32_133 jessie all
deb Index of /PHP72_17 jessie all
deb Index of /pool/PHP_7.3.20_170 jessie all
deb Index of /PHP73_17 jessie all

/etc/apt/sources.list.d# cat kcare.list
deb [arch=amd64] Index of /kernelcare-debian/8/ stable main

/etc/apt/sources.list.d# cat plesk-ext-grafana.list
deb https://packages.grafana.com/oss/deb stable main

/etc/apt/sources.list.d# cat plesk-ext-nodejs.list
deb [arch=amd64] Index of /NODE_0.0.2 all all

/etc/apt/sources.list.d# cat plesk-ext-docker.list
deb [arch=amd64] Index of linux/debian/ jessie stable

/etc/apt/sources.list.d# cat plesk-migrator.list
deb [arch=amd64] Index of /debian/PMM_0.1.10 jessie all

With changing Jessie for Stretch in all would it be enough?

Thanks for the help

 

[mow]

Your plesk.list is suspicious. Why do you have http://autoinstall.plesk.com/pool/PSA_18.0.28_3654/ in there instead of http://autoinstall.plesk.com/debian/PSA_17.8.11? This looks like you have an aborted migration from onyx to obsidian. You should sort that out first before you try to upgrade jessie to stretch.

 

[NathanH]

Same problem here for 20/30 servers :/

 

[it_geeksme]

HI folks,
Same problem here for 4 servers.
Would it be safe to perform an upgrade from Debian 8 to Debian 9 without changing any files inside /etc/apt/sources.list.d folder ?
We are following the steps indicated in this URL --> How to perform dist-upgrade procedure on Linux server with Plesk?

Running pre_script --> ./distupgrade.helper.deb8-deb9_pre.x64.sh, appears this information


Get:1 Debian -- Security Information jessie/updates InRelease [44.9 kB]
Hit Index of / jessie InRelease
Ign Index of /debian jessie InRelease
Hit Index of / jessie InRelease
Hit Index of / jessie InRelease
Ign Index of / jessie InRelease
Ign Index of / jessie InRelease
Ign Index of / jessie Release.gpg
Ign Index of / jessie Release.gpg
Hit Index of /debian jessie Release.gpg
Ign Index of / jessie Release
Ign Index of / jessie Release
Hit Index of /debian jessie Release
Hit Index of / jessie/all amd64 Packages
Get:2 Debian -- Security Information jessie/updates/main amd64 Packages [781 kB]
Hit Index of / jessie/extras amd64 Packages
Hit Index of / jessie/extras i386 Packages
Hit Index of /debian jessie/main amd64 Packages
Err Index of / jessie/all amd64 Packages
404 Not Found
Hit Index of / jessie/all amd64 Packages
Hit Index of / jessie/all i386 Packages
Hit Debian -- Security Information jessie/updates/contrib amd64 Packages
Err Index of / jessie/all i386 Packages
404 Not Found
Get:3 Debian -- Security Information jessie/updates/non-free amd64 Packages [4702 B]
Hit Index of /debian jessie/contrib amd64 Packages
Get:4 Debian -- Security Information jessie/updates/main i386 Packages [781 kB]
Hit Index of /debian jessie/non-free amd64 Packages
Hit Index of /debian jessie/main i386 Packages
404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-i386/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-amd64/Packages 404 Not Found
W: Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-i386/Packages 404 Not Found
E: Some index files failed to download. They have been ignored, or old ones used instead.
Some error during dist-upgrade pre stage have occurred.


Configuration in our files:

/etc/apt/sources.list.d # cat plesk.list


## Persistent repositories for Plesk Products.
deb Index of /pool/PSA_18.0.26_2994 jessie extras
deb Index of /debian/PHP56_17 jessie all
deb Index of /PHP72_17 jessie all
deb Index of /PHP73_17 jessie all

/etc/apt/sources.list.d # lsb_release -a
Distributor ID: Debian
Description: Debian GNU/Linux 8.11 (jessie)
Release: 8.11
Codename: jessie



Thanks in advance for your reply ! All the best