Question Update imunify AV databases does not work

[SalvadorS]

Hello,

I am using the free version of Imunify AV 2.4.1 Free Version. When I click on "update now" to update the database nothing happens and last update date does not change, still 2 months ago.

My question is: In the free version the databases are updated?

If yes:

Why my database does not update?

 

[MarkM]

Have you tried temporarily turning off your firewall and trying to update? Just checked a server of mine and was able to update it.

 

[SalvadorS]

Dear MarkM,

Thank you for your reply. No plesk firewall is installed in this server...

 

[IgorG]

Try to run in CLI

# /usr/local/psa/admin/bin/modules/revisium-antivirus/tools_update.sh

and check the output.

 

[SalvadorS]

Hi IgorG,

Thanks for your answer

This is the output:

root@xxx:~# /usr/local/psa/admin/bin/modules/revisium-antivirus/tools_update.sh

PHP Warning: fopen(/opt/psa/var/modules/revisium-antivirus//AIBOLIT-WHITELIST.db): failed to open stream: Permission denied; File: /opt/psa/admin/plib/modules/revisium-antivirus/library/HTTPHelper.php, Line: 8


PHP Warning: curl_setopt(): supplied argument is not a valid File-Handle resource; File: /opt/psa/admin/plib/modules/revisium-antivirus/library/HTTPHelper.php, Line: 13


PHP Warning: fclose() expects parameter 1 to be resource, boolean given; File: /opt/psa/admin/plib/modules/revisium-antivirus/library/HTTPHelper.php, Line: 24


[2019-02-07 09:41:03.960] ERR [extension/revisium-antivirus] TOOLS - 2.4.1 update: Cannot upload archive. exec_time: 7.999582 http_code:200 size_download:3440387

[2019-02-07 09:41:03.962] ERR [extension/revisium-antivirus] TOOLS - Update failed.

 

[IgorG]

fopen(/opt/psa/var/modules/revisium-antivirus//AIBOLIT-WHITELIST.db): failed to open stream: Permission denied

Obviously something wrong with the file /opt/psa/var/modules/revisium-antivirus/AIBOLIT-WHITELIST.db
Check permissions or just try to remove it. For example, on my test Plesk server I have no such file:

# ll /usr/local/psa/var/modules/revisium-antivirus/
total 148
-rw-r--r-- 1 psaadm root 0 Feb 7 09:04 executor_strted.lck
-rw-r--r-- 1 psaadm psaadm 12288 Feb 7 09:04 ra_cache.db
-rw-r--r-- 1 psaadm psaadm 61440 Feb 7 14:49 ra.db
-rw-r--r-- 1 psaadm psaadm 40960 Feb 7 13:54 ra_stats.db
-rw------- 1 psaadm psaadm 20405 Feb 7 14:49 revisium-antivirus-local.log
drwxr-xr-x 3 root root 4096 Feb 7 09:04 templates

 

[SalvadorS]

Dear IgorG,

Thanks again for your reply. I deleted the file:

root@xxx:/opt/psa/var/modules/revisium-antivirus# /usr/local/psa/admin/bin/modules/revisium-antivirus/tools_update.sh

[2019-02-07 09:57:22.377] ERR [extension/revisium-antivirus] TOOLS - 2.4.1 update: Cannot upload archive. exec_time: 7.999365 http_code:200 size_download:4882179

[2019-02-07 09:57:22.379] ERR [extension/revisium-antivirus] TOOLS - Update failed.

 

[IgorG]

Maybe you have firewalled Revisium sites with updates? Try to disable firewall.

 

[SalvadorS]

I don´t have a firewall under this server as is new and still testing it before comes into production

 

[IgorG]

Try to reinstall extension.

 

[SalvadorS]

THanks a lot IgorG,

I reinstall the extension and now the database is updated. But, if I try to update I have the same problem...

root@xxx:~# /usr/local/psa/admin/bin/modules/revisium-antivirus/tools_update.sh

[2019-02-07 10:19:37.846] ERR [extension/revisium-antivirus] TOOLS - 2.4.1 update: Cannot upload archive. exec_time: 7.999589 http_code:200 size_download:1982211

[2019-02-07 10:19:43.361] ERR [extension/revisium-antivirus] TOOLS - Update failed.

As you see per le error the process is executed only 8s and then stop... so in 8s can't download all the data...

 

[IgorG]

Try to ask vendor's assistance here Support – ImunifyAV (ex. Revisium)

 

[SalvadorS]

I did it, I will post the answer here if it is relevant.