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Hello,
Further to my another posts on Plesk update not working well (one, two) I would like to describe another issue I've found.
Today, after installing MU#43 I've found out that Plesk no longer works. I've installed update manually without shutting down IIS to verify if MU#41 is working. Update itself went well:
Patching file C:\Program Files (x86)\Parallels\Plesk\admin\bin\smartermailprovider.dll
Patching file C:\Program Files (x86)\Parallels\Plesk\admin\bin\psadumpagent.dll
Patching file C:\Program Files (x86)\Parallels\Plesk\admin\bin\BackupUtils\SmarterMailmailsrvprovider.dll
Patch panel-11.0.9~patch43 installation summary: 554 items applied, 8 items skipped, 2 items failed.
Patches were installed successfully.
But Plesk Management service was not restarted (according to update log installer tried to do this 3 times somehow ignoring the fact that restart was unsuccessful and initial process plesksrv.exe did not exit at all). The following errors appeared in Windows event log:
#1
Unable to cancel all process threads!
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe
#2
C structured exception: 0xc0000005
at Pipe fatal error (_pipeTask)(vpipechannel::_pipeTask line 105)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe
I killed all plesksrv.exe instances manually and started it again. Although process was launched Plesk did not work:
[23-Mar-2013 15:33:30 UTC] Exception: Unexpected end of data when read from serializer.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\constants.php3
line: 62
code: 0
trace: #0 C:\Program Files (x86)\Parallels\Plesk\admin\plib\constants.php3(62): get_admin_password()
#1 C:\Program Files (x86)\Parallels\Plesk\admin\auto_prepend\auth.php3(89): require_once('C:\Program File...')
#2 {main}
[23-Mar-2013 15:33:30 UTC] PHP Fatal error: Call to undefined function util_io_exec() in C:\Program Files (x86)\Parallels\Plesk\admin\plib\Os.php on line 26
To resolve the issue I rebooted the server. I would like someone from Parallels to check this this since I don't want to enable auto-update when such issues occur during updates.
By the way, when updater says that "554 items applied, 8 items skipped, 2 items failed" it doesn't provide any info as to what items failed, why and what level of impact does it have.
Further to my another posts on Plesk update not working well (one, two) I would like to describe another issue I've found.
Today, after installing MU#43 I've found out that Plesk no longer works. I've installed update manually without shutting down IIS to verify if MU#41 is working. Update itself went well:
Patching file C:\Program Files (x86)\Parallels\Plesk\admin\bin\smartermailprovider.dll
Patching file C:\Program Files (x86)\Parallels\Plesk\admin\bin\psadumpagent.dll
Patching file C:\Program Files (x86)\Parallels\Plesk\admin\bin\BackupUtils\SmarterMailmailsrvprovider.dll
Patch panel-11.0.9~patch43 installation summary: 554 items applied, 8 items skipped, 2 items failed.
Patches were installed successfully.
But Plesk Management service was not restarted (according to update log installer tried to do this 3 times somehow ignoring the fact that restart was unsuccessful and initial process plesksrv.exe did not exit at all). The following errors appeared in Windows event log:
#1
Unable to cancel all process threads!
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe
#2
C structured exception: 0xc0000005
at Pipe fatal error (_pipeTask)(vpipechannel::_pipeTask line 105)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe
I killed all plesksrv.exe instances manually and started it again. Although process was launched Plesk did not work:
[23-Mar-2013 15:33:30 UTC] Exception: Unexpected end of data when read from serializer.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\constants.php3
line: 62
code: 0
trace: #0 C:\Program Files (x86)\Parallels\Plesk\admin\plib\constants.php3(62): get_admin_password()
#1 C:\Program Files (x86)\Parallels\Plesk\admin\auto_prepend\auth.php3(89): require_once('C:\Program File...')
#2 {main}
[23-Mar-2013 15:33:30 UTC] PHP Fatal error: Call to undefined function util_io_exec() in C:\Program Files (x86)\Parallels\Plesk\admin\plib\Os.php on line 26
To resolve the issue I rebooted the server. I would like someone from Parallels to check this this since I don't want to enable auto-update when such issues occur during updates.
By the way, when updater says that "554 items applied, 8 items skipped, 2 items failed" it doesn't provide any info as to what items failed, why and what level of impact does it have.
