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Resolved update plesk onyx with error

 
the plesk installer log is usually in /tmp/autoinstaller3.log

maybe try one more update procedure, so you have a definitive start time.
 
It may also be a good idea to not run the update from within the plesk software, but from the CLI

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

should also provide useful insights :)
 
root@100asa:~# plesk installer --select-release-current --reinstall-patch --upg rade-installed-components
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-deb9.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-17.8.11-deb9.0-x86_64.inf3: 100% was finished .
Downloading Extensions Catalog feed...
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb9.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb9.0-x86_64.inf3: 100% was finished.
Downloading file PHP70_17/php70-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP70_17/php70-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP71_17/php71-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP72_17/php72-deb9.0-x86_64.plesk17.inf3: 0%
Downloading file PHP72_17/php72-deb9.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 0%
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 100% w as finished.
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Hit:1 http://autoinstall.plesk.com/debian/PSA_17.8.11 stretch InRelease
Hit:2 http://autoinstall.plesk.com/debian/SITEBUILDER_17.8.12 all InRelease
Hit:3 http://autoinstall.plesk.com/debian/PMM_0.1.10 stretch InRelease
Hit:4 http://autoinstall.plesk.com/debian/PHP70_17 stretch InRelease
Hit:5 http://autoinstall.plesk.com/debian/PHP71_17 stretch InRelease
Hit:6 http://autoinstall.plesk.com/debian/PHP72_17 stretch InRelease
Hit:7 Index of /repo/ debian-stretch InRelease
Ign:8 http://deb.debian.org/debian stretch InRelease
Hit:9 http://deb.debian.org/debian stretch-updates InRelease
Hit:10 http://deb.debian.org/debian stretch Release
Hit:12 Index of /kernelcare-debian/8 stable InRelease
Get:13 Debian -- Security Information stretch/updates InRelease [94.3 kB]
Fetched 94.3 kB in 2s (37.0 kB/s)
Reading package lists...
Detecting installed product components.
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Synchronizing the Debian APT package index files...
Hit:1 http://security.debian.org stretch/updates InRelease
Ign:2 http://deb.debian.org/debian stretch InRelease
Hit:3 http://deb.debian.org/debian stretch-updates InRelease
Hit:4 http://autoinstall.plesk.com/debian/PSA_17.8.11 stretch InRelease
Hit:5 http://deb.debian.org/debian stretch Release
Hit:6 http://autoinstall.plesk.com/debian/PMM_0.1.10 stretch InRelease
Hit:7 http://autoinstall.plesk.com/debian/PHP71_17 stretch InRelease
Hit:8 http://autoinstall.plesk.com/debian/PHP72_17 stretch InRelease
Hit:9 https://apt.dockerproject.org/repo debian-stretch InRelease
Hit:10 http://repo.cloudlinux.com/kernelcare-debian/8 stable InRelease
Reading package lists...
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was fi nished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Version '17.8.11-debian9.0.build1708180823.15' for 'psa-locale-base-en-us' wa s not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Collecting error details into the log file...

ERROR: Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...

Not all packages were installed.
Please contact product technical support.
exit status 1
 
interesting...
Remigio said:
E: Version '17.8.11-debian9.0.build1708180823.15' for 'psa-locale-base-en-us' wa s not found
Click to expand...

17.8.11-debian9.0.build1708180823.15 is definitely available as part of the official plesk update site here.

Which would indicate that you are not using the real plesk update site but a cached / proxied version.
1) Please check the location as per this plesk page.
2) Also check your hosts file. We once had a newly (preconfigured) server point to a cached server of our provider, not the real live autoinstall.plesk.com

Hope it helps,
Tom
 
Hi,

if I understand correctly, you are trying to update. From currently Plesk Onyx v17.8.11_build1708180301.19 to the latest 17.8.11-debian9.0.build1708180823.15

log file says, cannot find a certain file of the new plesk update that it needs.
Remigio said:
E: Version '17.8.11-debian9.0.build1708180823.15' for 'psa-locale-base-en-us' was not found
Click to expand...
As that file exists on the the real plesk update server, it appears your server is looking for the update in the wrong location. Hence me suggesting the above :)

Did I misunderstand you?
 
@TomBoB It's all right!
but as you can see by my screenshot, I don't know what/where I can change the location to get right update.
Or, if not exist an update to my release in use, why I've this Plesk Installer
 
lets do a quick test. Takes only a minute :)

log into server using ssh, open etc/hosts and add
195.181.164.3 autoinstall.plesk.com
save the hosts file
then run
# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
again and see if it makes a difference.

Let me know results :)
Don't forget to remove that line again from the hosts file.
 
etc/hosts
127.0.0.1 localhost.localdomain localhost

# The following lines are desirable for IPv6 capable hosts
::1 localhost.localdomain localhost ip6-localhost ip6-loopback
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters

212.227.192.191 100asa.it 100asa
195.181.164.3 autoinstall.plesk.com
result===>
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Version '17.8.11-debian9.0.build1708180823.15' for 'psa-locale-base-en-us' wa s not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Collecting error details into the log file...

ERROR: Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...

Not all packages were installed.
Please contact product technical support.
exit status 1
 
TomBoB said:
Hi,
please remove that line again.
Does
# apt-get upgrade
show any upgrade?
Click to expand...
apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following package was automatically installed and is no longer required:
linux-image-4.9.0-6-amd64
Use 'apt autoremove' to remove it.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
 
That was to see if there may be an update to (one or more) of the Plesk packages that would resolve the issue.

Have to admit, am at wits end. We'll have to wait for someone more experienced to help out...
 
One last thought. As the starting point was the Atomicorp / Debian9 issue with Modsecurity.
Did you completely disable/remove the atomicorp repo?
If possible - not a super busy server - remove Modsecurity completely temporarily, try to run the update, and (whatever the outcome of the update is) put modsecurity straight back in place. Just to rule out a lingering aftereffect of the first issue.
 
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