upgrade 10.2->10.3 Error 500 on plesk login page

[JTRipper]

After trying to upgrade 10.2 to 10.3 (via http://localhost:8447/) now the panel at http://myipaddress:8443 is down with e generic Error 500.

Here's a part of log of installer 10.2->10.3:

"configuring MySQL server...
MSI: Error! Critical action 'Registering MySQL Server in Parallels Panel...' has been failed:
Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\local_mysql_helper.exe" --register-in-plesk failed with code 255.
Output:"

Failed to install 'C:\6436e5448d6259b46935142739a341a1\parallels\PANEL-WIN_10.3.0\dist-msi-Microsoft-2003-i386\mysql-server-configurator.msi' with error 1603


And here is why I got Error 500 (from Panel's php_error.log):
[13-Jul-2011 13:56:27] PHP Fatal error: Undefined class constant 'UNIX' in C:\Program Files (x86)\Parallels\Plesk\admin\plib\CommonPanel\Application\Abstract.php on line 93

I'm unable to finish this crashed upgrade because the upgrade procedure is finishing always with the same error in installer:

configuring MySQL server...

"MSI: Error! Critical action 'Registering MySQL Server in Parallels Panel...' has been failed:
Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\local_mysql_helper.exe" --register-in-plesk failed with code 255.
Output:"


Here is some of my server info:

---------------------------------------------------------------
PLESK 10.3 Windows 2008 x86

Trying to upgrade from 10.2 to 10.3

ACTUAL RESULT: Plesk Panel is down, websites are accessible.

EXPECTED RESULT: Succesful Upgrade to 10.3

Help me please... Where to start from ?

Thanks in advance,
Jack

PS. Does this has something to do with this: http://forum.parallels.com/showpost.php?p=451248&postcount=47 ?

 

[PavelV]

PHP Fatal error: Undefined class constant 'UNIX' in C:\Program Files (x86)\Parallels\Plesk\admin\plib\CommonPanel\Appli cation\Abstract.php on line 93

Means that file %plesk_dir%\admin\plib\Os.php was not upgraded properly.

If this is possible, can you please send to me zipped autoinstaller3.log via email? You can find it in my profile.

 

[JTRipper]

Hello Pavel,

I've just sent you the file requested.

Thanks in advance,
Jack

 

[JTRipper]

Pavel,

any news on this issue ?

We are unable to use the server..

 

[PavelV]

Unfortunately there is nothing useful in log that could explain your issue.
I would recommend you to contact support team, so this problem can be resolved directly on your server. Please send me ticket id, so I can track the progress of ticket resolution.

 

[Steve B]

Same issue - with unusual result

I have exactly the same problem on a centos5 machine wisth ASL on it.

I Called 1and1 my provider who raised a ticket with Plesk.
1and1 gave Plesk my root password without my knowledge.
At 9.30 am this morning I suddenly lost all websites, voip systems email effectively shutting my business down.

I called 1and1 and told them of my urgent problem. They could only send plesk an email to ask them what was happening. They had no telephone contacts or emergency contacts.

I could see a Plesk engineer on my server and watched him tail logs, repair the bootstrap and then he was idle on my server. He had been logged into the server for around 3 hours.

1and1 support said all they could do was wait for Plesk and if I wanted to complain gave me an email address and then said I have to terminate the call, nothing i can do.

So I booted the Plesk engineer changed my root password and reinstalled Plesk panel. I got my business back but still have the 500 server error on the admin login page.

I am now moving servers to a new company after 1and1's terrible behaviour .

I am shocked a plesk engineer could not find the solution in more than 3 hours, I am more shocked the Plesk engineer thought it would be ok to effectively shut down the server.

Clearly there is a problem with the upgrade and perhaps it should be withdrawn until it is fixed.

One final irritating aspect of the whole thing , I could not contact anyone in Plesk to deal with what for me was something critical affecting my business caused by a Plesk engineer.

 

[JTRipper]

OK,

I've managed to launch a clean install of Plesk 10.3 on a freshly formatted server.
Then, I've copied all the files from the fresh working server from directory %plesk_dir%\admin\ to my production server and rebooted. All is working now.