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Upgrade 9.5.4>10.4.4 fails - license key cannot be upgraded

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Nigel Hackett, Jan 6, 2012.

  1. Nigel Hackett

    Nigel Hackett Guest

    Am trying to upgrade to 10.4.4 from 9.5.4 and get the following message:

    Warning: your license key for the base component cannot be upgraded.
    Response from the licensing server: This upgrade is not acceptable

    It then warns:
    Continuing with the upgrade without having an appropriate product license key will result in the installation of a default license key with limited functionality. Administrators are advised to first acquire the appropriate license key before continuing with the product upgrade.

    Is this a known problem - my ISP tells me that I have the full necessary license key? Appreciate some help

    (NOTE - with many reported problems with 10.4.4 - is it worth upgrading - or should I upgrade to lesser version such as 10.3.1?)

    Thanks in advance
  2. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    Jul 5, 2007
    Likes Received:
    Seattle Area
    10.4.4 is better than the previous ones. But note that the license key for 9.x is not the same as the 10.x keys so you may need to get a new key from parallels or whomever you get your keys from.