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Upgrade 9.5.4>10.4.4 fails - license key cannot be upgraded

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Nigel Hackett, Jan 6, 2012.

  1. Nigel Hackett

    Nigel Hackett Guest

    0
     
    Am trying to upgrade to 10.4.4 from 9.5.4 and get the following message:

    Warning: your license key for the base component cannot be upgraded.
    Response from the licensing server: This upgrade is not acceptable

    It then warns:
    Continuing with the upgrade without having an appropriate product license key will result in the installation of a default license key with limited functionality. Administrators are advised to first acquire the appropriate license key before continuing with the product upgrade.

    Is this a known problem - my ISP tells me that I have the full necessary license key? Appreciate some help


    (NOTE - with many reported problems with 10.4.4 - is it worth upgrading - or should I upgrade to lesser version such as 10.3.1?)

    Thanks in advance
     
  2. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
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    Location:
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    10.4.4 is better than the previous ones. But note that the license key for 9.x is not the same as the 10.x keys so you may need to get a new key from parallels or whomever you get your keys from.
     
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