Upgrade 9.5.4>10.4.4 fails - license key cannot be upgraded

[Nigel Hackett]

Am trying to upgrade to 10.4.4 from 9.5.4 and get the following message:

Warning: your license key for the base component cannot be upgraded.
Response from the licensing server: This upgrade is not acceptable

It then warns:
Continuing with the upgrade without having an appropriate product license key will result in the installation of a default license key with limited functionality. Administrators are advised to first acquire the appropriate license key before continuing with the product upgrade.

Is this a known problem - my ISP tells me that I have the full necessary license key? Appreciate some help


(NOTE - with many reported problems with 10.4.4 - is it worth upgrading - or should I upgrade to lesser version such as 10.3.1?)

Thanks in advance

 

[Amin Taheri]

10.4.4 is better than the previous ones. But note that the license key for 9.x is not the same as the 10.x keys so you may need to get a new key from parallels or whomever you get your keys from.