Upgrade fails from 12.0.18 #23 to 12.0.18 #28

[Shibumi]

Hi,

we tried to upgrade Plesk from 12.0.18 Update #23 to 12.0.18 Update #28 but Plesk fails to update.

Here is the error output of the log file:

******************************
===> Upgrading database

Trying to start service mysqld... mysqld (pid 20108) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 011005030
DATABASE ERROR!!!
Previous product version is 12.0.18, but previous database
version is 011005030. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.
******************************

We forgot to do a manual backup before the last upgrade from 12.0.18 Update #6 to 12.0.18 Update #23, so there is no previous backup.

Somebody has an idea how to fix this?

Thanks in advance for any help.

Best regards

GD

 

[UFHH01]

Hi Shibumi,

due to the case, that such issues might be caused by unsuccessfull upgrades from a previous version of Plesk, please consider contacting the Plesk Support and ask for a free assistance.