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Upgrade from 10.2 to 10.3 fails

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by LaurentR2D2, Jul 13, 2011.

  1. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    Hello,

    Upgrade to 10.2 to 10.3 fails with this message :

    Installation started in background
    Checking whether the package dependencies are resolved.
    E: Broken packages
    ---X--- `apt-get` output ---------------------
    Reading package lists...
    Building dependency tree...
    Reading state information...
    Some packages could not be installed. This may mean that you have
    requested an impossible situation or if you are using the unstable
    distribution that some required packages have not yet been created
    or been moved out of Incoming.
    The following information may help to resolve the situation:

    The following packages have unmet dependencies:
    plesk-mail-qc-driver: Conflicts: psa-mail-driver
    psa-mail-qc-driver: Conflicts: psa-mail-driver

    ---------------------- `apt-get` output ---X---
    Collecting error details into log file...

    My server :

    OS Linux 2.6.32-bpo.4-amd64
    Version du Panel 10.2.0
    Debian Lenny

    Thank you
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    The problem in that you have tried to switch MTA during upgrade from Qmail to Postfix or vice versa. We strongly do not recommend it. You can safely switch it after upgrade.
     
  3. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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  4. IgorG

    IgorG Forums Analyst Staff Member

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    Ok. Try to perform upgrade by running /usr/local/psa/admin/sbin/autoinstaller utility.
     
  5. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    I get the same error message :

    Reading package lists...
    Building dependency tree...
    Reading state information...
    Some packages could not be installed. This may mean that you have
    requested an impossible situation or if you are using the unstable
    distribution that some required packages have not yet been created
    or been moved out of Incoming.
    The following information may help to resolve the situation:

    The following packages have unmet dependencies:
    plesk-mail-qc-driver: Conflicts: psa-mail-driver
    psa-mail-qc-driver: Conflicts: psa-mail-driver
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Run

    dpkg --remove psa-mail-pc-driver

    and then /usr/local/psa/admin/sbin/autoinstaller again.
     
  7. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    IT says it can't remove a package which is not installed. I've tried also with psa-mail-qc-driver, plesk-mail-pc-driver and I get the same message.
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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    Try to remove psa-mail-driver
     
  9. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    Not installed :)
     
  10. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    Perhaps I can try to remove psa-mail-driver-common ?
     
  11. IgorG

    IgorG Forums Analyst Staff Member

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    Error:

    Something from this should be installed mandatory. Conflict with what if it is not installed?
     
  12. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    I've tried to installed plesk-mail-qc-driver, and it went fine. I've done the upgrade after and now when I try to connect to Plesk I get this :

    ERROR: PleskFatalException
    Niveau sup.
    Components::componentUpdate() failed: Unable to exec utility packagemng: file does not exist or is not executable: /opt/psa/admin/bin/packagemng

    When I try to look via ssh, I have this :

    # /opt/psa/admin/bin/packagemng
    # ls -alh /opt/psa/admin/bin/packagemng
    lrwxrwxrwx 1 root root 15 jui 18 13:08 /opt/psa/admin/bin/packagemng -> ../sbin/wrapper
     
  13. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    I've just checked again. packagemng exists. /sbin/wrapper does'nt exists.
     
  14. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    My mistake, it was :

    # ls -alh /opt/psa/admin/sbin/wrapper
    -r-s--x--- 1 root root 20K jun 29 13:51 /opt/psa/admin/sbin/wrapper

    I've just made a "chmod +x" as mentionned on a previous thread of the forum, and it works now. Plesk update seems to have problems with permissions :)

    # chmod +x /opt/psa/admin/sbin/wrapper
    # ls -alh /opt/psa/admin/sbin/wrapper
    -r-s--x--x 1 root root 20K jun 29 13:51 /opt/psa/admin/sbin/wrapper
     
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