Upgrade from 11.5 to 12

[AleXCo]

Hello,
we have bought Plesk 11.5 3 months ago.

Is it possible to upgrade to 12?
How do I have to proceed for the upgrade?

Thanks.

AC

 

[IgorG]

What about reading Upgrade Guide?

http://download1.parallels.com/Ples...nstallation-upgrade-migration-guide/70322.htm

 

[AleXCo]

What about reading Upgrade Guide?

http://download1.parallels.com/Ples...nstallation-upgrade-migration-guide/70322.htm

I'm sorry, probably my question was not so clear.
I have tried to upgrade directly from the panel, but it seems that I have no rights to do so, as the 12 version is not showing up.

So, what I'm asking is: does my 3 years license include upgrades?
Do I have to pay a fee?

Thanks.

 

[IgorG]

1. Existing Monthly Lease license is supported in Plesk 12.
2. Existing Purchased license should have active SUS, then the license version will be upgraded automatically during Plesk upgrade to v12.
3. If you want new Edition-based Plesk 12 license, you need to terminated the old one and buy new (there is no conversion from old licenses to new Edition-based licenses).

 

[AleXCo]

Ok, how can I check if SUS is active on my license?

Thanks.

AC

 

[IgorG]

Ok, how can I check if SUS is active on my license?

Thanks.

AC

Try to ask your sales representative.