Upgrade from Plesk 9.5.5 to 10.4.4 errors

[filipersimoes]

Hello Guys,

I have received some errors after upgrading my Plesk from 9.5.5 to 10.4.4.
Then I rebooted the server and tried to run the upgrade again and received the same errors.
I do not intend to use Atmail, I use MailEnable Pro.

Please could someone help me with this?

Here are the logs:

Installation started in background
Determining the packages that need to be installed.
File downloading PANEL-WIN_10.4.4/dist-msi-Microsoft-2003-i386/atmail.msi: completed.
File downloading PANEL-WIN_10.4.4/dist-msi-Microsoft-2003-i386/mssql-webadmin.msi: completed.
Starting installation of packages
upgrading Atmail...
MSI: Error! Critical action 'Creating Atmail database schema...' has been failed:
Command "G:\Parallels\Plesk\MySQL\bin\mysql.exe" -uatmail -p8E16LiuM9vIm atmail < "G:\inetpub\vhosts\webmail\atmail\install\atmail.mysql" failed with code 1.
Output:
ERROR 1045 (28000): Access denied for user 'atmail'@'127.0.0.1' (using password: YES)

Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_10.4.4\dist-msi-Microsoft-2003-i386\atmail.msi': Fatal error during installation. (Error code 1603)
Error: Action sequence 'upgrade: upgrading Atmail...' of package 'atmail' has been failed with code 1603
Not all packages were installed.
Please, contact product technical support.

 

[filipersimoes]

Some components fail while connection to mysql server.

Installation started in background
Determining the packages that need to be installed.
File downloading PANEL-WIN_10.4.4/dist-msi-Microsoft-2003-i386/mssql-webadmin.msi: completed.
File downloading BILLING-WIN_10.4.4/dist-msi-Microsoft-2003-i386/billing.msi: completed.
File downloading BILLING-WIN_10.4.4/dist-msi-Microsoft-2003-i386/billing-plugins.msi: completed.
Starting installation of packages
upgrading ASP.NET Enterprise Manager...
installing Parallels Customer & Business Manager...
MSI: Error! Critical action 'Initializing database...' has been failed:
Command "G:\Parallels\Plesk\MySQL\bin\mysql.exe" -ubilling -p4mrSV9O7e8Oc billing < "G:\Parallels

\Plesk\billing\sql\billing_scheme.sql" failed with code 1.
Output:
ERROR 1045 (28000): Access denied for user 'billing'@'127.0.0.1' (using password: YES)

Failed to install 'C:\ParallelsInstaller\parallels\BILLING-WIN_10.4.4\dist-msi-Microsoft-2003-

i386\billing.msi': Fatal error during installation. (Error code 1603)
Error: Action sequence 'install: installing Parallels Customer & Business Manager...' of package

'billing' has been failed with code 1603
Not all packages were installed.
Please, contact product technical support.

 

[IgorG]

Look at this article http://kb.parallels.com/en/6183

 

[filipersimoes]

Hello Igor, thanks for the reply but I'm using the Windows version.
Does this fix apply to it?

Thanks again

 

[IgorG]

But structure of database is the same as the linux version.

 

[filipersimoes]

Hey, got it fix.
It was a "bug" on MySQL under Windows - http://bugs.mysql.com/bug.php?id=22118.
I was using "skip-name-resolve" in my.ini file and after removing, no more problems!
After the installation I put the "skip-name-resolve" back and add the GRANT for billing user.

Great success!