Issue Upgrade - PANEL_18_0_42_WIN to PANEL_18_0_48_WIN

[aysima]

Server operating system version

Windows 2019

Plesk version and microupdate number

18.0.42

We are getting the following error while trying to update and we could not fix the problem with any method.


[2022-11-21 21:30:26.263553] MSI (04): === Logging stopped: 21.11.2022 21:30:26 ===
[2022-11-21 21:30:26.294810] Package action: InstallMsiPackage, package: panel, exec time: 1 sec. desc: file='C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.48_10183\dist-windows\panel.msi', command-line='ADDLOCAL=ALL INSTALLDIR="C:\Plesk\" DATADIR="C:\Plesk\" VHOSTSDIR="C:\Inetpub\vhosts\" ALLUSERS=1 ARPSYSTEMCOMPONENT=1 AUTOINSTALLER=1 REBOOT=R'
[2022-11-21 21:30:26.294810] Failed to install 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.48_10183\dist-windows\panel.msi': Fatal error during installation. (Error code 1603)
Sub-action 'InstallMsiPackage' failed with error code: 1603(0x00000643)
Bootstrapper has finished action (exec time: 0 sec.): parent_name='PANEL_18_0_48_WIN', sequence='pkgs', stage='rollback', sequence_order='1', operation='install', exec_cmd='md "[PLESK_DATADIR]\var\upgrade" 2>nul & type NUL > "[PLESK_DATADIR]\var\upgrade\plesk-upgrade-failure.flag"'', m_arch='', exit code: 0, output: ~empty
[2022-11-21 21:30:27.232033] Bootstrapper has finished action (exec time: 1 sec.): parent_name='panel', sequence='pkgs', stage='rollback', sequence_order='9999', operation='install', exec_cmd='"[PLESK_INSTALLDIR]/admin/bin/php.exe" -f "[PLESK_INSTALLDIR]/admin/plib/scripts/update-failure-notification.php"'', m_arch='', exit code: 0, output: ~empty
[2022-11-21 21:30:27.232033] Launching component and product checkers...
[2022-11-21 21:30:27.232033] FileFetcher: get file (~empty)/pool/release/PLESK-WIN_18.0.48_10183/reportupdate.exe
[2022-11-21 21:30:27.232033] Downloading file pool/release/PLESK-WIN_18.0.48_10183/reportupdate.exe: 0%
[2022-11-21 21:30:27.310139] Downloading file pool/release/PLESK-WIN_18.0.48_10183/reportupdate.exe: 100% was finished.
[2022-11-21 21:30:27.966401] Examination executed [C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.48_10183\reportupdate.exe --send-report --op=upgrade --rc=1 --start-flag="C:\ProgramData\Plesk\Installer\plesk-report-update.flag" --os-name="Windows-server" --os-version="10.0.17763" --os-arch="x86_64" --to=18.0.48.0 --from=18.0.42] with code 0
Output:
~empty
Error:
~empty
[2022-11-21 21:30:27.966401] Error: The installation of the package 'panel' failed with code 1603. (upgrade: Upgrading Plesk settings...)
Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.

 

[IgorG]

Have you tried the solution from this KB article?

https://support.plesk.com/hc/en-us/articles/360006303053-Unable-to-update-upgrade-or-install-Plesk-The-installation-of-the-package-package-name-failed-with-code-1603