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Upgrade to 10.4.4 Broke email!

P

Planck

Guest
Greetings,

Since i upgraded from 10.3 to 10.4.4 the emails on the entire server stopped working. Incoming emails are not received by any domain hosted on the server.

I have restarted the server but didn't help. I can't see anything suspicious on the email log files.
 
Need more details, logs, etc. Statement 'it doesn't work' is not enough.
 
Hello,

Please tell me what kind of details you want.

This is extremely frustrating. SMTP Connector keeps crashing and i have to manually restart it. I have to be checking the SMTP server 24/7.

Let me know what kind of logs do you want.

Thanks
Alex
 
This is a part of the SMTP debug log. As you can see the server crashed at around 08:58 and did not function until 11:41 when i restarted it.



12/27/11 08:58:15 ME-IXXXX: [46C9A76CB29D49B0938A70EB9E88C938.MAI] Remote server returned a response indicating a permanent error. Server Response: (550 5.1.1 User unknown**)
12/27/11 08:58:16 ME-IXXXX: [5E336D492636408FBBB5D92D196EC119.MAI] Remote server returned a response indicating a permanent error. Server Response: (550 Requested action not taken: mailbox unavailable**)
12/27/11 08:58:17 ME-I0049: [6B9BACEE0C464869989606AA911ACD2E.MAI] Send Completed Successfully
12/27/11 08:58:17 ME-I0049: [51967A2AC58D49A5980D8EFAB19C2D02.MAI] Send Completed Successfully
[12/27/11 11:41:08]****************** LOG FILE STARTED *******************
12/27/11 11:41:08 ME-I0143: Service Loading Configuration Providers
12/27/11 11:41:08 ME-IXXXX: Loaded Address Map Provider
 
So, it looks like MailEnable issue but not Plesk. Did you try contact MailEnable support?
 
This is another log indicating that server went off. None of this logs unfortunately tell us why:


12/27/11 08:58:17 SMTP-OU 6B9BACEE0C464869989606AA911ACD2E.MAI 800 **.103.163.67 DATE 250 Requested mail action okay, completed 263688 43
12/27/11 08:58:17 SMTP-OU 51967A2AC58D49A5980D8EFAB19C2D02.MAI 648 **.103.147.198 DATE 250 2.0.0 pBR6wDQb031851 Message accepted for delivery 263688 56
12/27/11 08:58:17 SMTP-OU 6B9BACEE0C464869989606AA911ACD2E.MAI 800 **.103.163.67 QUIT QUIT 221 Service closing transmission channel 6 42
12/27/11 08:58:17 SMTP-OU 51967A2AC58D49A5980D8EFAB19C2D02.MAI 648 **.103.147.198 QUIT QUIT 221 2.0.0 vega.*****.*** closing connection 6 45
[12/27/11 11:41:08]****************** LOG FILE STARTED *******************
12/27/11 11:41:09 SMTP-OU 004CFFD0A4B945EAAF33FCC50E678D15.MAI 768 **.25.123.219 CONN 220 hs servers POP. Welcome 0 29
12/27/11 11:41:09 SMTP-OU 004CFFD0A4B945EAAF33FCC50E678D15.MAI 768 **.25.123.219 EHLO EHLO mail.*******.*** 250-hs-servers1.*** [95.211.33.140], this server offers 4 extensions 23 130
12/27/11 11:41:09 SMTP-OU 008558DA867240E7BD1667C64B1FD88F.MAI 792 **.30.193.12 CONN 220 mx12.****.** ESMTP - HOL MX Service 0 40
12/27/11 11:41:09 SMTP-OU 004CFFD0A4B945EAAF33FCC50E678D15.MAI 768 **.25.123.219 MAIL MAIL FROM:<marketing@*******.gr> SIZE=263675 250 Requested mail action okay, completed 47 43
12/27/11 11:41:09 SMTP-OU 008558DA867240E7BD1667C64B1FD88F.MAI 792 **.30.193.12 EHLO EHLO mail.netlayer.gr 250-mx12.hol.gr 23 101
12/27/11 11:41:09 SMTP-OU 00B756CBBEAD40A68850221B5094B57C.MAI 1104 **.9.43.184 CONN 220 eu14.netcover.net Spam Protection provided by MagicSpam www.magicspam.com ESMTP 0 85
12/27/11 11:41:09 SMTP-OU 0208DBF5D2454CD5BA98BEC93DD8C06D.MAI 888 **.103.163.67 CONN 220 mail.arkonet.****** SMTP v1.0 0 31
12/27/11 11:41:09 SMTP-OU 00B756CBBEAD40A68850221B5094B57C.MAI 1104 **.9.43.184 EHLO EHLO mail.*****.**** 250-eu14.netcover.net Spam Protection provided by MagicSpam www.magicspam.com 23 185
12/27/11 11:41:09 SMTP-OU 00B756CBBEAD40A68850221B5094B57C.MAI 1104 **.9.43.184 MAIL MAIL FROM:<marketing@*******.gr> 250 ok 35 8
 
But is started since I upgraded Plesk to 10.4.4. With 10.3 everything was fine.
 
Of course this version will be supported but I haven't any ETA.
 
try manually installing the mail enable. While installing change the path of the installation. Once done check the mail server in server components in plesk panel.
 
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