Resolved Upgrade to 17.5.3 failed

[Jelle_Timmer]

Hi all,

Today my Plesk-servers all reported an update to Onyx 17.5.3.

When trying to upgrade my development-server, it failed with the message:
"You already have the latest version of product(s) and all the selected components installed. Installation will not continue." (screenshot 5)

After selecting the update (screenshot 2), the installer is updated (screenshot 3 - updating and installed are both loaded twice!). After that the package-list is shown (without any update-markers! - screenshot 4) and when clicking 'Continue', it fails (screenshot 5).

When trying to update directly after that, the 'Install or Upgrade Product' page states there is no update available (screenshot 6) while the Summary-page states differently (screenshot 1).

Any idea of what the problem can be? Speaks for itself that i'll wait updating my production-servers until this is solved and working flawless...

My server is on 17.0.17#24.

 

[UFHH01]

Hi Jelle_Timmer,

depending to your used mirrors, it can take a while untill other mirrors sync with the Plesk mirrors. I would suggest that you choose the standart Plesk mirrors to avoid such delays and to avoid the confusion about "There is an update" and "There is no update".

Example: With the mirror "autoinstall.plesk.com" you will ALWAYS get the newest updates/upgrades available, but mirrors from Strato, OVH, Hetzner, 1and1 ... or any other server hosting company will take time to SYNC with the Plesk mirrors, depending to their very own settings and policies for THEIR mirrors. Plesk is not able to change settings and policies at mirrors that they don't control and each server hosting provider is able to use it's very own autoinstall - mirror.

You can be sure, that Plesk tries hard to guarantee 99,99 percent uptime for it's own mirrors and guarantees as well the "always-up-to-date" - state, but Plesk can't in any way guarantee the same for non-Plesk mirrors.

 

[Jelle_Timmer]

According to the 'Update source and installation settings' my default installation-source is the Official Plesk Updates server. I never changed this value.

The server just happened to have completed the update to 17.5.3, so whatever went wrong this morning, it's resolved for this server this moment.

 

[Jelle_Timmer]

While i feel the cause of the issue is still unclear (the Onyx-installation came with official servers as update-source, so mirror-servers are not relevant), the problem for this server, and therefor the issue, is solved for now.