upgrade to 8.2 fails at smartermail commands

[budb]

I am upgrading from 7.6, running under IIS, to 8.2 and it gets all the way to the end where it is starting the services and then fails and rolls back. The errors seem to be coming when the installation interacts with SmarterMail. I am running SmarterMail Enterprise Edition 3.3.2439 under IIS on Windows Server 2003 Web Edition.


The event viewer has the following 3 errors...

Invalid object name 'controlvisibility'.
at (VADOConnection::execute line 90)
at Convert Interface Templates(UpdateDatabaseOver_8_0_0 line 1716)
Execute file name: C:\WINNT\system32\MsiExec.exe



Unexpected error
at get shared instance of PleskSrvClient(PleskSrvClient::getInstance line 255)
at Load mail provider(mailmng::imailmngprovider::load line 429)
at remove trash SmarterMail mailbox(removeTrashSMMailbox line 2365)
Execute file name: C:\WINNT\system32\MsiExec.exe



SOAP failed. Failed in sending message
at (SmarterMail::checkResult line 2400)
at update SmarterMail domain administrators(updateSMDomainAdmin line 2496)
Execute file name: C:\WINNT\system32\MsiExec.exe

Thanks in advance for your help.

 

[avsokolov]

Hello,

Please run Plesk upgrade using the following command:

msiexec /i <plesk.msi> /lv c:\pleskupgfile.txt

Where <plesk.msi> - Plesk installation file,
c:\pleskupgfile.txt - plesk upgade log file
and then show last 30-40 lines of the log on forum