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Upgraded to 10.2.0 fails, control panel now displays blank screen

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by eryan, Nov 25, 2010.

  1. eryan

    eryan Guest

    0
     
    Hi there!

    PRODUCT: Plesk panel
    VERSION: 10
    OPERATING SYSTEM: Debian 5
    ARCHITECTURE: x64

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE:
    Had a clean install of Plesk 10 working happily, with a couple of domains migrated in from a Plesk 9.5.3 box.

    I clicked into the updates, selected 10.2.0 (I think) and it steamed ahead with updates (I was expecting to see some options to review before committing to updating the system).
    It stopped, reporting some error which I failed to note.
    Attempting to access the control panel through https://IP:8443/ now just shows a blank screen.

    Attempting to restart psa show the following:
    root:~# /etc/init.d/psa start
    Starting psa... done
    Starting xinetd service... done
    Starting bind9 service... done
    Starting mysql service... done
    Starting postgresql service... not installed
    Starting psa-spamassassin service... not installed
    Plesk: Starting Mail Server... failed
    Starting mail handlers tmpfs storage
    Starting psa... done
    Starting drwebd service... failed

    I guess this suggests that the failed update broke some things.
    Why does it start psa twice?

    These two posts seemed relevant:
    http://forum.parallels.com/showthread.php?t=106450
    http://forum.parallels.com/showthread.php?t=105869

    So, as suggested I tried
    # /usr/local/psa/bootstrapper/pp10.9.0-bootstrapper/bootstrapper.sh repair

    "Errors occured during quotacheck run.
    Trying to check for quota support... Quota is not supported by your operating system.
    Probably kernel has not compiled in quota support.

    WARNING!
    During the check for quota support found some problems
    Continue..."

    Wouldn't have thought the lack of quota support would have caused this, but then again.... ?


    ACTUAL RESULT
    Unusable control panel with domains down.

    EXPECTED RESULT
    Updated server.

    Any ideas of where to start looking for clues?

    Can I start the update process again manually from the command line indeed step back to pre-update?

    Any suggestions appreciated.
     
  2. lhwparis

    lhwparis Guest

    0
     
    License: Sites published with SiteBuilder: 100
    Subscription: Sites published with SiteBuilder: unlimited
     
  3. eryan

    eryan Guest

    0
     
    Hi lhwparis

    thanks for your reply, but not sure exactly what your saying.

    I've never used sitebuilder, and none of the domains hosted have either.
     
  4. lhwparis

    lhwparis Guest

    0
     
    ups im so sorry wrong thread;) where have you found plesk 10.2 i cant see any upgrade for version 10.0.1?
     
  5. BoiseComputer

    BoiseComputer Regular Pleskian

    28
    23%
    Joined:
    Apr 14, 2006
    Messages:
    143
    Likes Received:
    5
    Location:
    Boise, Idaho
    Perhaps he is talking about the 10.2.0 Small Business Panel which is different than the Plesk Panel. I don't think you want both installed at the same time.
     
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