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hometownf
Guest
We upgraded our Plesk to 8.3 and all of a sudden the site went missing. We were told from godaddy:
"The error appears to be caused by the username htfashions being in the Plesk MySQL database already. This is causing the backup error that you are encountering. We recommend removing the hometownfashions.com domain account from Plesk completely, setting it up again, then attempting the backup. If you continue to have issues, we will be happy to investigate the further. Please also provide the specific steps you are taking before encountering the error."
We did everything godaddy told us, and we cannot get the backup to restore.
PLEASE HELP!!!!!!!!!! Our site is down and we are losing $$ by the minute.
"The error appears to be caused by the username htfashions being in the Plesk MySQL database already. This is causing the backup error that you are encountering. We recommend removing the hometownfashions.com domain account from Plesk completely, setting it up again, then attempting the backup. If you continue to have issues, we will be happy to investigate the further. Please also provide the specific steps you are taking before encountering the error."
We did everything godaddy told us, and we cannot get the backup to restore.
PLEASE HELP!!!!!!!!!! Our site is down and we are losing $$ by the minute.
