upgrading 10.3.1 to 10.4.4

[Nick S.]

Hello,

We have a problem with upgrading plesk. Here are results from autoinstaller log file:

Starting installation of packages
Execute command touch /tmp/pp-bootstrapper-mode.flag
Execute command rm -f /var/lock/parallels-panel-upgrade-failure.flag ; touch /var/lock/parallels-panel-maintenance-mode.flag
Execute command /usr/local/psa/bootstrapper/pp10.13.4-bootstrapper/bootstrapper.sh prep-install BASE
Execute command rm -f /tmp/pp-bootstrapper-mode.flag
Execute command rm -f /var/lock/parallels-panel-maintenance-mode.flag ; rm -f /var/lock/parallels-panel-upgrade-failure.flag
FileFetcher: get file (~empty)/PSA_10.4.4/plesk-10.4.4-cos5-x86_64.inf3
FileFetcher: get file (~empty)/SITEBUILDER_10.4.4/sitebuilder-10.4.4-rhall-all.inf3
FileFetcher: get file (~empty)/BILLING_10.4.4/billing-10.4.4-rhall-all.inf3
FileFetcher: get file (~empty)/MYSQL_5.1/mysql-5.1-rhel5-x86_64.inf3
FileFetcher: get file (~empty)/MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3
FileFetcher: get file (~empty)/APACHE_2.2.21/apache-2.2.21-rh5-x86_64.inf3
Execute command /usr/sbin/getenforce
Disabled
Error: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

Could you please advise what should be done to fix this?

Thanks.

 

[Nick S.]

can anyone help with this?