Resolved User unknown in virtual mailbox table

[Fantasyprints]

Hi All

I have an issue with email. I setup a domain on Plesk 12 to forward all emails to another external email but nothing was coming through. So I setup a mailbox on the server using the domain name and found all emails were coming into the mailbox generated from the website in question (Magento ecommerce) but not being forwarded. When I try and email from webmail or an email client using the Plesk domain I get below error

Server error: '550 5.1.1 <[email protected]>: Recipient address rejected: User unknown in virtual mailbox table'

This domain can accept emails but not send so believe that is why catchall isn't working. I am novice to Plesk so excuse ignorance.

Paul

 

[IgorG]

I think this problem is addressed in the following KB - http://kb.odin.com/en/123931

 

[Liew CheonFong]

I think this problem is addressed in the following KB - KB Odin: Mail to non-existent users is bounced: Recipient address rejected: User unknown in virtual mailbox table

I am having the same problem but the link is not accessible now. Is there other guide for the issue?

 

[IgorG]

I am having the same problem but the link is not accessible now. Is there other guide for the issue?

Just try to use KB search Help Center