Resolved Version 17.5.3 Update #14 > Update #15 killed Plesk

[greg2017]

Hi there
I am runing Debian 7.11‬
Plesk OnyxVersion 17.5.3 Update #14
and started the Update #15 - took quite long and after 30min the plesk URL was not reachable any more.
So I can not log in with plesk.
https://root797.premium-rootserver.net:8443/
But server is runing.

I restarted Apache and MySQL without results.

Can I restart the server using the shell?
How can I kill the not finished update files and do I need to do that?

Thanks for your help, Greg

 

[UFHH01]

Hi greg2017,

pls. note, that Plesk uses its very own webserver called "sw-cp-server" with the PHP-FPM service called "sw-engine-fpm".

You have two choices to restart the related services:

service psa restart

or

service sw-cp-server restart
service sw-engine-fpm restart

To investigate the root cause of a Plesk webserver issue/error/problem, pls. have a closer look at the related log - files.

=> /var/log/sw-cp-server

=> /var/log/plesk/install

=> /var/log/plesk/panel.log​

 

[greg2017]

Thanks, UFHH
we found the error and installed the updates.
will save your commands
Thanks and hi from Weil am Rhein ; )
Greg