Web App Edition Domain Expire Notice

[Matt_Auckland]

Hi,

I've got a few server instances running Plesk 12 Web App Edition hosting just single domains, yet today I received an expiry email from one of the servers, even though there are no service plans or options to set, or extend expiry dates. A feature you tend to find in the Web Pro Edition (I run one of those on another server).

Can this issue be fixed, and how can I prevent my clients domain from expiring, or more importantly re-active it if/when it does?

This shouldn't be an issue on a Web App Edition, as it's suppose to lack this functionality. I'm disappointed in Odin that I'm experiencing such a silly issue, that really should have been fixed in development.

 

[IgorG]

Could you please show this email with full header here?

 

[Matt_Auckland]

Sure. Note, domain names have be stared out to prevent spam.

X-Antivirus: AVG for E-mail
Received: (qmail 18125 invoked by uid 2523); 21 Oct 2015 03:10:25 +0100
X-Qmail-Scanner-Diagnostics: from unity***.org by youand******.co.uk (envelope-from <info@unity***.org>, uid 2020) with qmail-scanner-2.10st
(clamdscan: 0.98.7/20987. mhr: 1.0. spamassassin: 3.3.2. perlscan: 2.10st. 
Clear:RC:0(178.62.91.92):SA:0(-1.9/4.5):.
Processed in 0.581691 secs); 21 Oct 2015 02:10:25 -0000
X-Spam-Status: No, hits=-1.9 required=4.5
Received: from unity***.org (178.62.91.92)
  by youand******.co.uk with (DHE-RSA-AES256-GCM-SHA384 encrypted) SMTP; 21 Oct 2015 03:10:24 +0100
Received: (qmail 5968 invoked by uid 10002); 21 Oct 2015 03:10:24 +0100
X-Qmail-Scanner-Diagnostics: from  by unity***.org (envelope-from <info@unity***.org>, uid 0) with qmail-scanner-2.10st
(clamdscan: 0.98.7/20987. mhr: 1.0. spamassassin: 3.3.2. perlscan: 2.10st. 
Clear:RC:1(127.0.0.1):.
Processed in 0.027052 secs); 21 Oct 2015 02:10:24 -0000
Message-ID: <20151021021024.5960.qmail@unity***.org>
To: Matt Auckland <info@youand******.co.uk>
Subject: =?UTF-8?Q?=3Cunity101=2Eorg=3E=20Subscription=20event=20notification=3A=20The=20subscription=20term=20is=20about=20to=20expire=2E?=
From: Ram Kalyan 'Kelly' <info@unity***.org>
Reply-To: Ram Kalyan 'Kelly' <info@unity***.org>
Date: Wed, 21 Oct 2015 03:10:24 +0100
X-Mailer: PHP/5.5.21
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
Content-Disposition: inline
MIME-Version: 1.0

Subject:-

<unity***.org> Subscription event notification: The subscription term is about to expire.

Message:-

The term of subscription 'unity***.org', owned by user Ram Kalyan 'Kelly' (username 'admin') is about to expire.

The subscription and all related services will be deactivated by Nov 2, 2015 unless the subscription term is prolonged.

 

[KristianM]

Hi Matt,

did you migrate this domain to this server or was it initially setup with the Web App Edt?

Regards,
Kristian

 

[IgorG]

did you migrate this domain to this server

Good point. Upgrade from old version also may be here as possible reason of this behaviour. 1 year subscription was there by default.
You can fix it with

# plesk bin subscription_settings -u domain.com -expiration '2033-12-31'

 

[Matt_Auckland]

Oh right, gotcha. Kinda thought that would've be fixed during migration, as it was migrated from a Web Pro server to its own Web App server.