1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Web Presence Builder 10.3.0 image publishing problem

Discussion in 'Web Presence Builder' started by AdminB, Aug 22, 2011.

  1. AdminB

    AdminB Guest

    0
     
    Hello,

    I have tried to use the Builder to create a web site and at the beginning everything was ok. After some modification which I cannot remember, I have learned that the published site has no images anymore, only the places for them. The images in the Builder are shown correctly. I have checked the HTML code and have found that the image URLs are wrong, like: http://mydomaine.com:8880attachments/Image/some_image.png . When I correct the URL to http://mydomaine.com/attachments/Image/some_image.png it starts to show the image correctly.
    Where is the problem and how to make the Builder creating correct URLs?

    Thanks!
     
  2. DorianR

    DorianR Guest

    0
     
    I cant help fix, but we are currenlty having the same problem on our server, whcih is affecting all sitebuilder sites on the server. I have a support call logged with Parallels, whcih has now gone onto second line. Will post any further info when I get it, if Parallells dont get here first...
     
  3. custer

    custer Administrator Staff Member

    33
     
    Joined:
    Apr 24, 2007
    Messages:
    593
    Likes Received:
    101
    Hi AdminB, DorianR,


    Thank you for reporting this. We are trying to reproduce this problem now. Any additional information you can provide (preferrably via PM) will be very helpful. Thanks!
     
  4. custer

    custer Administrator Staff Member

    33
     
    Joined:
    Apr 24, 2007
    Messages:
    593
    Likes Received:
    101
    One more important question: can you tell us which browser you are using for checking this?
     
  5. DorianR

    DorianR Guest

    0
     
    Having done some quick testing the image upload facility appears to work correctly in Firefox :

    Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.20) Gecko/20110803 Firefox/3.6.20 ( .NET CLR 3.5.30729; .NET4.0E)

    Please see the following website : http://manfield.n-yorks.sch.uk/home/

    My staff, and users of Sitebuilder five will be using a mixture IE 8 / 9

    I am getting the error in version 8.0.6001.18702

    All other details are currently logged with your second line support team :)
     
  6. custer

    custer Administrator Staff Member

    33
     
    Joined:
    Apr 24, 2007
    Messages:
    593
    Likes Received:
    101
    Hi DorianR,


    Thank you very much! Can you PM me your support ticket number?
     
  7. custer

    custer Administrator Staff Member

    33
     
    Joined:
    Apr 24, 2007
    Messages:
    593
    Likes Received:
    101
    Update: we have reproduced this issue and we are developing a fix for it. The problem only happens when using IE8, so in the meantime you can advise your customers to use a different browser (actually, that's a good idea regardless of this issue). I will let you know when the fix will be available.
     
  8. custer

    custer Administrator Staff Member

    33
     
    Joined:
    Apr 24, 2007
    Messages:
    593
    Likes Received:
    101
    Hi everyone,


    This bug is fixed in Parallels Plesk Panel 10.3.1 MU#7. You can read more about this microupdate here: http://kb.odin.com/en/112229. Thanks to everyone who provided valuable information and helped fixing the bug!
     
  9. BradleyB

    BradleyB Guest

    0
     
    Hi,

    I am also having this same issue, we are using 10.3.1. How do I fix this issue with out having to re-upload all of the images?
     
  10. custer

    custer Administrator Staff Member

    33
     
    Joined:
    Apr 24, 2007
    Messages:
    593
    Likes Received:
    101
    Hi BradleyB,

    Have you tried installing MU #7?
     
Loading...