Web Presence Builder 10.3.0 image publishing problem

[AdminB]

Hello,

I have tried to use the Builder to create a web site and at the beginning everything was ok. After some modification which I cannot remember, I have learned that the published site has no images anymore, only the places for them. The images in the Builder are shown correctly. I have checked the HTML code and have found that the image URLs are wrong, like: http://mydomaine.com:8880attachments/Image/some_image.png . When I correct the URL to http://mydomaine.com/attachments/Image/some_image.png it starts to show the image correctly.
Where is the problem and how to make the Builder creating correct URLs?

Thanks!

 

[DorianR]

I cant help fix, but we are currenlty having the same problem on our server, whcih is affecting all sitebuilder sites on the server. I have a support call logged with Parallels, whcih has now gone onto second line. Will post any further info when I get it, if Parallells dont get here first...

 

[custer]

Hi AdminB, DorianR,


Thank you for reporting this. We are trying to reproduce this problem now. Any additional information you can provide (preferrably via PM) will be very helpful. Thanks!

 

[custer]

One more important question: can you tell us which browser you are using for checking this?

 

[DorianR]

Having done some quick testing the image upload facility appears to work correctly in Firefox :

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.20) Gecko/20110803 Firefox/3.6.20 ( .NET CLR 3.5.30729; .NET4.0E)

Please see the following website : http://manfield.n-yorks.sch.uk/home/

My staff, and users of Sitebuilder five will be using a mixture IE 8 / 9

I am getting the error in version 8.0.6001.18702

All other details are currently logged with your second line support team

 

[custer]

Hi DorianR,


Thank you very much! Can you PM me your support ticket number?

 

[custer]

Update: we have reproduced this issue and we are developing a fix for it. The problem only happens when using IE8, so in the meantime you can advise your customers to use a different browser (actually, that's a good idea regardless of this issue). I will let you know when the fix will be available.

 

[custer]

Hi everyone,


This bug is fixed in Parallels Plesk Panel 10.3.1 MU#7. You can read more about this microupdate here: http://kb.odin.com/en/112229. Thanks to everyone who provided valuable information and helped fixing the bug!

 

[BradleyB]

Hi,

I am also having this same issue, we are using 10.3.1. How do I fix this issue with out having to re-upload all of the images?

 

[custer]

Hi BradleyB,

Have you tried installing MU #7?