Issue Webmail icons missing

[litheu]

Hi, I wonder if anyone can help me please...

I am running CentOS 6.10 (Final)‬ with Plesk Obsidian 18.0.28 Update #1

If I go to Email Settings for the domain, I can select the WebMail service I want to use
After you select, it and view the account list for the domain, you get an icon on the right, just after the amount of space used. If you click on the icon, it takes you to webmail.

This works ok on all of my domains except one - any ideas why it fails for only 1 of my domains?

 

[Hex]

1. Make sure the email you want to access webmail has a mailbox enabled. otherwise, the webmail icon will not show up.


2. Also, check if you have this record in your domain DNS Settings:
webmail.example.com A <Your domain IP>