Webmail login problems with AOL

[Pagemakers]

Many of our clients who are using AOL say they can no longer login to Webmail using the AOL browser. It works fine in IE.

Anyone else have this problem?

 

[hostshelter]

I'm having the same problem. After the upgrade from plesk 7.5.2 to 7.5.3 some of my client can't login to their webmail when they use AOL. They get the following message:
"Your Internet Address has changed since the beginning of your Mail session.
To protect your security, you must login again."

Also I have one case using IE. This client gets a JavaScript error like:
"Line 49 char 9 Error: Object doesn't support property or method.
webmail.domain.com/horde/imp/loging.php"

I can connect myself to my webmail with no problem but some how this client can’t using IE

I've been looking in Google for a solution to this issue. I know is a session problem but I can't fine anything substantial.

I keep looking if I find something I will post it here.

Thanks

Miguel

 

[Pagemakers]

I have also raised the issue with Plesk.

 

[jamesb0nd]

I found a fix...

Im glad plesk is ontop of responding to questions....right...

the problem is that your clients are using a dynamic proxy.

You will need to off the ip address check in horde config.

go to /etc/psa-horde/horde/config.php

and change :
$conf['auth']['checkip'] = true;

to:
$conf['auth']['checkip'] = false;

 

[Pagemakers]

Thanks. I think the file should actually be:

/etc/psa-horde/horde/conf.php

 

[kuhle]

Is it necessary to re-start Apache or anything else having made the change above?

 

[jamesb0nd]

Yes. You must restart Apache.

Good Luck

 

[kuhle]

many thanks. I restarted it /etc/init.d/httpd restart which I guess is correct - as opposed to re-loading Apache?

 

[jamesb0nd]

i would just have restarted apache from the plesk gui.