Forwarded to devs Webmail subdomain although webmail is disabled

[obendev]

Username: obendev

TITLE

Webmail subdomain although webmail is disabled

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian v18.0.33_build1800210123.00 os_Ubuntu 18.04

PROBLEM DESCRIPTION

When disabling the mail service for a domain or disabling the webmail service for a domain, the subdomain 'webmail' still exists.

STEPS TO REPRODUCE

Disable webmail or the whole mail service for a domain.

ACTUAL RESULT

Subdomain 'webmail' is still present and results in a wrong certificate error when trying to access by browser.

EXPECTED RESULT

Subdomain shouldn't be present anymore.

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[DenisG]

The mail and webmail services including SSL certificates for subdomains are managed independently from the same domain services. Why do you expect subdomain's webmail service should be disabled with domain's mail or webmail service?

 

[obendev]

@Denis G I'm not talking about a subdomain inside a domain. I'm talking about the automatically created subdomain 'webmail', that should only be present, when the mail or webmail service for the domain is activated.

 

[DenisG]

We cannot remove the 'webmail' subdomain automatically because we do not know certainly if this subdomain is created automatically or manually at the moment when the mail or webmail service is disabling.

 

[obendev]

Makes sense